Lead Coordinator - Dental

Lead Care Coordinator

Performance Dental Care | Tinley Park, IL

Performance Dental Care is seeking an experienced Lead Care Coordinator who can turn treatment recommendations into clear next steps for patients while keeping our front office organized, accountable, and patient focused.

This position requires strong treatment coordination experience, confident communication, and the ability to take ownership of the schedule and patient follow-through. Our ideal candidate combines warm service with consistent execution and leads by example.

Position Overview

The Lead Care Coordinator guides patients through their recommended treatment, explains financial arrangements, and helps them schedule care with confidence. This role also supports daily front office operations, reinforces practice standards, and works closely with the Practice Administrator and clinical team to achieve practice goals.

Key Responsibilities

Treatment Coordination & Patient Follow-Through

• Present doctor-recommended treatment plans clearly, including fees, estimated insurance benefits, and patient financial responsibility.
• Discuss payment options and available financing resources with professionalism and discretion.
• Address nonclinical questions and coordinate with the clinical team when patients need further explanation.
• Maintain an accurate unscheduled treatment tracker and complete consistent, documented follow-up.
• Coordinate appointments for multiphase treatment and monitor outstanding next steps.
• Build patient trust through attentive communication and reliable follow-through.

Scheduling & Practice Performance

• Take ownership of a productive, well-organized doctor schedule.
• Proactively address openings, cancellations, and scheduling barriers.
• Use unscheduled treatment, broken appointment, and priority lists to fill available appointment time.
• Partner with the clinical team to support appropriate same-day treatment opportunities.
• Monitor treatment acceptance, outstanding treatment, and scheduling results; communicate opportunities and concerns to the Practice Administrator.

Front Office Leadership

• Serve as a dependable resource for front office team members and model practice expectations.
• Support training on patient communication, scheduling, treatment presentation, and follow-up procedures.
• Help coordinate daily priorities and ensure assigned responsibilities are completed accurately and on time.
• Identify workflow problems, recommend practical solutions, and escalate unresolved concerns.
• Reinforce accountability through respectful, direct communication.

Patient Service & Administrative Accuracy

• Deliver a welcoming, professional experience by phone and in person.
• Maintain accurate patient records, treatment notes, financial arrangements, and communication documentation.
• Verify and review patients insurance benefits
• Collect patient payments according to practice policies.
• Resolve patient concerns within the scope of the role and involve leadership when appropriate.
• Protect patient confidentiality and follow practice policies.

Required Qualifications

• At least four years of dental front desk experience.
• Previous dental treatment coordinator experience is required, including presenting treatment plans, discussing financial arrangements, and following up on unscheduled care.
• Strong working knowledge of dental terminology, treatment sequencing, insurance benefits, and patient financing.
• Proficiency with dental practice management software.
• Excellent organization, attention to detail, and time management.
• Ability to hold productive financial conversations with empathy and confidence.
• Demonstrated initiative, accountability, and sound judgment.
• Availability to work Monday–Friday and one Saturday per month.

Preferred Qualifications

• Previous lead front desk or supervisory experience.
• Experience using treatment trackers and practice performance reports.
• Experience coaching team members and improving front office workflows.

What Success Looks Like

Patients understand their treatment and financial options, follow-up happens consistently, and the schedule receives proactive attention. The front office has a reliable lead who follows through, communicates clearly, and helps the team deliver an excellent patient experience.

If you are an experienced dental professional ready to take ownership, support a team, and help patients move forward with their care, we encourage you to apply.

Pay: $26.00 - $30.00 per hour

Expected hours: 33.0 – 38.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years have you been in the dental field?

Work Location: In person