Front Office/Treatment Coordinator

Job Position:

Front Office/Treatment Coordinator

About the Company:

Davenport Dental has been serving Laredo and the surrounding area for over 35 years. We are consistently voted “Best Dentist” in the Laredo Morning Times Readers’ Choice Awards. Our patients and our team are part of our family. We need staff members with great personalities and committed work ethic to join in our continued growth!

At Davenport Dental our Core Values (Trust, Teamwork, Happiness, Humility, Compassion, Passion, and Growth) are of the utmost importance. Our Core Values are reflected day to day with our team and with our patients. We are committed to creating and maintaining healthy, beautiful smiles for loyal patients while providing the most satisfying patient experience in Laredo.

Davenport Dental provides opportunities for career advancement and growth for those who seek it. We offer a generous total compensation package that includes above market pay for a Front Office Coordinator, 401k retirement plan, paid time off, bereavement leave, and paid holidays.

About the Position:

This job is for you if you are someone who truly enjoys serving patients and have great interpersonal skills to build rapport with the patients, staff and insurance carriers.

The Treatment Coordinator creates the first impression and a lasting impression for each patient, whether in person or on the phone. This role greets patients, answers phones, schedules appointments, verifies dental insurance, and handles payments. The Treatment Coordinator keeps the office organized and running smoothly and exhibits a positive countenance to every patient experience.

Responsibilities:

• Welcome patients and visitors to the office and assist them as needed
• Operates computer and phone system to appropriately and accurately schedule, change, coordinate, and confirm appointments
• Operates a printer effectively to communicate patient information.
• Requests and processes payments from patients
• Personally strive to delight patients and families by creating a kind, gracious, and caring environment
• Learn scripts to properly communicate with patients
• Schedule patient appointments to maximize patient care, hygienist’s time, and reach practice profit target
• Responsible for answering incoming calls (with professionalism and according to office policy) to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up
• Manage unscheduled/asap, treatment, to ensure patient follow through to meet scheduling goals
• Educate and consult patients discussing treatment needs and presenting treatment plans
• Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection
• Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary
• Responsible for insurance verifications and accurate communications to staff and patients regarding insurance coverage
• Promote a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers
• Maintain patient confidentiality through HIPAA compliance
• Perform other duties as assigned

What we are really looking for someone with at least one year experience in a fast-paced, high volume environment. Exceptions can be made for those with less experience that can compensate with their determination, personality, and commitment to exceptional service.

Requirements:

• High school diploma or equivalent
• Bilingual English/Spanish

Desirables:

• Experience in a professional environment with direct patient contact

Qualifications:

• Outstanding positive attitude and demeanor
• Excellent customer service skills
• Professionalism in all aspects of job
• Good grooming and professional image
• Strong interpersonal and relationship building skills
• Excellent verbal and written communication skills
• Strong organizational and anticipation skills
• Ability to multitask and work in a fast paced environment
• Strong computer skills and the ability to learn new programs as required

Working at Davenport Dentalis like no other dental office you have ever seen. We have created an environment that encourages healthy work relationships and growth paths to higher positions and compensation. All of our staff members are provided extensive training to make the transition to your new professional home a painless one. Together with ego-free doctors that encourage and appreciate your dedication and hard work, you will love your life.

If this position feels right for you, please apply and come see for yourself what being a Davenport Dental member is like.

Any offer of employment is contingent upon the Company’s determination that the candidate has successfully passed a background check, including drug screen. We are an equal opportunity employer and consider all qualified candidates equally.

Job Type: Full-time

Pay: $15.00 per hour

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Work Location: In person