Front Office Supervisor

Job Title: Front Office Supervisor

Job Location: Merrifield Oral Surgery, Falls Church, VA

• Leadership: Coach, mentor, and train front office staff to ensure office policies, procedures, customer support expectations, and compliance initiatives are met/maintained. Oversee and manage front office processes to ensure consistency and alignment with practice policies and procedures.
• Dental Office Outreach: Coordinate and conduct regular visits to referring and prospective dental offices to introduce the practice, strengthen existing relationships, share updates, and identify opportunities for collaboration.
• Marketing Initiatives: Plan and coordinate marketing activities, including seasonal office visits, appreciation gifts, lunch-and-learns, educational presentations, open houses, and continuing education events.
• Implant & Treatment Coordination Outreach: Facilitate communication between oral surgeons and referring general dentists regarding implant cases, restorative coordination, treatment planning logistics, and case progression.
• Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
• Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork.
• Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
• Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies.
• Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
• Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
• Patient Care and Satisfaction: Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
• Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.

Required Qualifications:

• High school diploma or equivalent is required.
• 5 or more years of experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is required.
• 1 or more years of experience leading teams in a medical office setting required.
• Proven background providing exceptional patient support and customer service.
• Driven, organized, and detail oriented in approach to managing responsibilities.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset
• Effective written and verbal communication skills
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills
• Passionate about healthcare excellence.

Schedule:

• Monday to Friday, 8 hour shift

Benefits:

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Referral Program

Special Requirements:

• Woking in-office is an essential function to this job.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
• This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.