Front Office Receptionist/ Recare Coordinator

Job Overview
As a part of the front office team, you’re the person that keeps our busy days on beat by helping patients, answering calls, and making sure everything flows smoothly from start to finish. Our practice moves quickly, but we never lose sight of what matters most: patient care is our number one focus. We’re the kind of office where music plays, birthdays get celebrated, and culture is a priority. If you love staying organized, being the go-to person, and working in an environment that feels both professional and personal, you’ll fit right in.

What you’ll do

• Greet and assist patients and visitors with a warm and friendly demeanor
• Build positive rapport with patients and parents by delivering exceptional customer service over the telephone
• Promptly respond to incoming calls
• Manage multi-line phone systems, directing calls to the appropriate personnel
• Schedule appointments to ensure all new and existing patients are booked according to protocol
• Accurately document all information exchanged during each call
• Contact patients/parents to remind them of their scheduled appointments
• Effectively communicate office policies over the phone
• Manage the hygiene schedule according to the appointment scheduling guidelines to ensure all hours are scheduled efficiently
• Ensure hygiene schedule remains full by contacting waitlist of patients that want to get in earlier for cleanings.

Basic qualifications

• 2-3 years dental experience
• 1 year front office experience

Preferred qualifications

• Previous experience as a dental or medical receptionist is a plus
• Familiarity with customer service principles and phone etiquette

Why you’ll love it here
We are dedicated to fostering an environment where our employees can thrive both personally and professionally. Our commitment to your well-being is reflected in our supportive culture that values teamwork, innovation, and growth.

Our benefits include:

• Comprehensive health benefits to support your physical well-being
• A collaborative work environment that encourages creativity and input from all team members

Join us as we strive to make every patient interaction exceptional while building lasting relationships!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience:

• Dental office: 2 years (Required)

Work Location: In person