Front Office Lead / Patient Experience Coordinator

Job Summary

Looking for a warm, organized, and positive Front Office Lead / Patient Experience Coordinator to join our team!

We believe a child’s experience at the dentist starts the moment they walk through the door. We are looking for someone who loves working with children and families, takes pride in creating a welcoming environment, and understands that the little details matter.

What You’ll Do

• Welcome children and families with a friendly, positive attitude
• Manage check-in/check-out, scheduling, confirmations, recalls, and treatment appointments using Dentrix or Archy
• Verify patient insurance coverage, process medical collections, and facilitate billing procedures in compliance with HIPAA regulations
• Maintain accurate medical records, review documentation for completeness, and ensure proper dental coding for billing and care plans
• Communicate treatment plans and financial information clearly and compassionately
• Follow up on outstanding treatment plans and recall patients
• Answer phones and respond to patient questions professionally
• Maintain an organized, clean, and welcoming front office
• Help coordinate the daily flow of the practice
• Support the doctor and clinical team as needed
• Help create an exceptional experience for every child and family

What We’re Looking For

• Previous dental front-office experience preferred
• Pediatric dental experience is a plus
• Excellent communication and organizational skills
• Friendly, confident, and professional personality
• Someone who takes initiative and can work independently
• Comfortable learning new technology and practice systems
• Dependable, punctual, and team-oriented
• Someone who genuinely enjoys working with children
• A “yes, we can” attitude and willingness to help wherever needed.
• Excellent customer service skills with the ability to handle phone communication professionally and courteously
• Bilingual abilities are highly preferred
• Ability to work well under pressure in a fast-paced environment while maintaining a positive attitude. We are being built around a simple idea: children deserve a dental experience that feels positive, personal, and caring.

As a growing practice, this is an opportunity to be an important part of our team and help shape the culture of the office from the beginning. We value kindness, teamwork, accountability, communication, and treating every patient like family.

If you are looking for more than just a front-desk job and want to be part of a practice where you can make a difference, we would love to hear from you!

Pay: $22.00 - $26.00 per hour

Expected hours: 26.0 – 30.0 per week

Work Location: In person