Dental Front Office Assistant

Overview

Join our dynamic dental practice as a Dental Front Office Assistant, where your energetic and organized approach will be the heartbeat of our patient experience! In this vital role, you will serve as the first point of contact for patients, ensuring smooth clinic operations through exceptional administrative support. Your enthusiasm and attention to detail will help foster a welcoming environment while managing essential front desk functions. This paid position offers an exciting opportunity to develop your skills in dental administration within a friendly, team-oriented setting.

Responsibilities

• Patient Services: Greet arriving patients warmly and profressionaly, guide them through intake forms, and manage the waiting area.
• Scheduling: Book, reschedule, and confirm patient appointments by phone or text. Schedule appointments efficiently using Open Dental and coordinate patient flow throughout the day.
• Communication: Answer incoming calls, reply to messages, and address client questions with care.
• Billing and Insurance: Process patient payments, verify insurance coverage, and submit insurance claims.
• Record Keeping: Update patient files, maintain medical histories, and ensure privacy rules are met.

Required Skills

• Interpersonal Skills: Friendly and professional behavior to calm nervous patients.
• Organization: Strong multi-tasking and time management abilities for a busy office.
• Computer Literacy: Fast typing skills and the ability to use Open Dental.
• Attention to Detail: Accuracy when handling billing codes and patient records.
• Review clinical documentation for completeness and accuracy in compliance with HIPAA and other confidentiality policies.
• Answer incoming phone calls with excellent phone etiquette, addressing patient inquiries and providing appointment reminders.
• Maintain organized medical records, files, and documentation review processes while adhering to health information management standards.
• Uphold clinic policies related to confidentiality, clinical procedures, and administrative protocols to ensure a compliant environment.
• Ability to handle sensitive patient information in accordance with HIPAA regulations and clinical confidentiality policies.

Pay: $20.00 - $27.00 per hour

Expected hours: 40.0 – 44.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person