Front Office Coordinator/Receptionist Cross-Trained

Kid-1 Pediatric Dentistry is seeking a friendly, organized, and detail-oriented Front Office Coordinator/Receptionist to join our growing pediatric dental team! This is a unique opportunity for someone who loves working with kids and families, and who is also cross-trained as a Dental Assistant to support clinical operations when needed. Bilingual (Spanish/English) candidates are strongly encouraged to apply!

About Us:
At Kid-1 Pediatric Dentistry, we are dedicated to providing a warm, fun, and stress-free dental experience for children of all ages. We are a pediatric dental office that has been serving smiles in Casa Grande, AZ for over 25 years! We're looking for a team player who can wear multiple hats — greeting patients up front and assisting chair-side when needed.

Position Summary:
The Front Office Coordinator/Dental Assistant will manage the day-to-day front desk operations under leadership of the operations manager while also providing clinical support as a cross-trained dental assistant. This dual role is perfect for someone who enjoys variety, thrives in a fast-paced pediatric setting, and wants to grow their skill set.

Responsibilities:

Front Office Duties:

• Greet and check in/check out patients and families with warmth and professionalism
• Answer multi-line phones, schedule and confirm appointments
• Verify dental insurance eligibility and benefits
• Collect co-pays and process patient payments
• Manage patient records and update information in practice management software (Carestack)
• Handle treatment plan presentations and financial arrangements
• Maintain a clean, organized, and child-friendly reception area
• Manage recall/recare lists and patient reminders

Cross-Trained Dental Assistant Duties (as needed):

• Assist chairside during pediatric dental procedures
• Prepare and sterilize instruments and operatories following infection control protocols
• Take dental X-rays (digital radiography)
• Perform coronal polishing (per state regulations)
• Provide patient and parent education on oral hygiene
• Assist with pulpotomies, extractions, sealants, fluoride treatments, and other pediatric procedures

Qualifications:

• High school diploma or equivalent required
• Background check required
• Previous front desk/dental receptionist experience in a dental or pediatric dental office preferred
• Dental Assistant experience or certification required (or willingness to be cross-trained)
• X-ray/Radiology Certification preferred
• Coronal Polishing Certification preferred
• Bilingual in Spanish preferred
• CPR/BLS certification required
• Familiarity with dental insurance verification and billing
• Experience with dental practice management software (Dentrix, Eaglesoft, Open Dental, Denticon, etc.)
• Excellent communication, multitasking, and customer service skills
• Comfortable working with children and creating a positive, calming environment
• Strong attention to detail and organizational skills
• Reliable, punctual, and a team player

Additional Keywords:
Pediatric dental receptionist, dental front desk, dental office manager, patient coordinator, treatment coordinator, insurance verification, dental billing, chairside assistant, expanded functions dental assistant (EFDA), radiography certified, infection control, sterilization technician, HIPAA compliance, patient scheduling, dental software, bilingual dental assistant, orthodontic assistant, pediatric dentistry, children's dentistry, dental office administration.

Job Type: Full-time, Part-time
Pay: Based on experience
Schedule: Monday-Friday 8am-5pm
Location: 907 E Cottonwood Ln Casa Grande, AZ 85122

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Retirement plan

Education:

• High school or equivalent (Required)

Experience:

• Dental assisting: 1 year (Preferred)
• Front office: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Coronal Polish Certificate (Preferred)
• Radiation Health & Safety Certification (Preferred)
• BLS Certification (Required)

Location:

• Casa Grande, AZ 85122 (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Casa Grande, AZ 85122 (Required)

Work Location: In person