Front Office Coordinator

Position Summary

Front Office Coordinators at Level I are responsible for checking patients in and out, using Dentrix dental software to schedule appointments, and assisting patients.

Essential Functions:

• Provide high quality patient care
• Greet patients, check patients in, and assist with completion of patient history and registration forms
• Advise and educate patients about the dental insurance programs, cash sliding scale fees, and Care Credit
• Verify patient eligibility for Medi-Cal
• Present treatment plans to patients
• Collect payments as needed
• Fax prescriptions to pharmacies, as directed
• Assist patient in making specialized transportation arrangements (ex. Lift Line)
• Work closely with clinical staff and other front office staff to insure smooth flow of patient care
• Verify if patient needs an MD consult and process it before patient’s next appointment
• Scan patient form into Dentrix and manage document center
• Answer phone calls and questions from patients and providers about clinic eligibility guidelines and services covered by Medi-Cal
• Schedule and confirm upcoming appointments via telephone and fill cancelled/scheduled appointments to ensure a full clinical schedule
• Assist in coordinating daily schedule with patient treatment plans
• Assist in making DTI calls and schedule 6-month heck-ups
• Prepare and maintain Daily Schedule
• Fill cancelled/rescheduled appointments assuring schedule is full

Required Competencies:

• Highly skilled in the use of personal computers and MS Office Suite
• Excellent people skills, team player, must be able to deal with diverse groups of people in a professional manner both in person and on the telephone
• Organized, with attention to details and accuracy, ability to be creative, flexible, and self-starting
• Trustworthy, with ability to apply tact and sound judgement in all professional interactions
• Must work well under deadline pressure and be able to juggle multiple tasks efficiently
• Results oriented and solution driven; willingness to collaborate and achieve results in cooperation with others

Required Education/Experience:

• Minimum of two years dental office administrative experience preferred

Preferred Education/Experience:

• Dentrix Dental Software
• Bilingual (Spanish/English)

Physical Demands:

• Must be able to lift 20lbs

Work Remotely

• No

***Equal Opportunity Employer Statement***
We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive and diverse workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

We also provide reasonable accommodations to qualified individuals with disabilities and applicants with disabilities who need assistance during the hiring process, in accordance with the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA).

Job Type: Full-time

Pay: $26.35 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you available to work 7:00am- 4:00pm?
• This position is Monday- Saturday with Sundays off and a day off during the week.

Are you available to work 40 hours a week Monday-Saturday?

• Are you looking to work full time ( 40 hours a week)?

Experience:

• Administrative: 2 years (Required)
• Customer Service: 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Santa Cruz, CA 95062 (Required)

Ability to Relocate:

• Santa Cruz, CA 95062: Relocate before starting work (Required)

Work Location: In person