Front desk txt plan / insurance coordinator/

Part-time: Tuesdays and Fridays in office and flexible hours from home.

Position Overview

​We are seeking a detail-oriented, professional, and personable Dental Treatment Plan and Insurance Coordinator to join our team on a part-time basis. In this vital role, you will serve as the welcoming face of our practice, managing patient scheduling, front desk operations, comprehensive insurance coordination, financial arrangements, and patient communication across the week. The ideal candidate has a strong background in dental software, ledger management, insurance billing, and multi-channel patient communication.

​Key Responsibilities

​Patient Relations, Communication & Front Desk Operations

• ​Meet & Greet: Warmly welcome patients upon arrival, creating a comfortable, professional, and inviting environment.
• ​Phone & Communication Management: Answer incoming phone calls and texts promptly and professionally throughout the entire work week.
• ​Digital Communication: Utilize our communication systems (Weave) to respond to patient inquiries, text patients, and manage ongoing patient correspondence and scheduling building throughout the week (including managing communications on days the office or coordinator may be off-site).
• ​Scheduling: Efficiently and appropriately schedule patient appointments to optimize provider schedules and patient flow.
• ​Patient Communication: Discuss comprehensive treatment plans with patients, reviewing the clinical recommendations alongside the financial aspects of their care.

​Insurance Coordination & Claims Management

• ​Insurance Expertise: Maintain thorough familiarity with all participating insurance companies, as well as our practice's proprietary in-house dental plan.
• ​Treatment Estimates & Financials: Verify insurance benefits, calculate accurate treatment plan estimates, and formulate clear financial arrangements.
• ​Third-Party Financing: Facilitate patient payment arrangements utilizing third-party financing services such as CareCredit.
• ​Claims & Troubleshooting: Submit dental insurance claims accurately and promptly, and actively troubleshoot, follow up on, and resolve denied claims.

​Financial & Software Management

• ​Dental Software & Ledger: Utilize our dental practice management software extensively, working closely with the daily ledger.
• ​Bookkeeping & Reporting: Post daily financial reports, balance books on a daily, monthly, and annual basis, and ensure financial accuracy across all accounts.

Pay: $24.00 - $26.00 per hour

Expected hours: No less than 18.0 per week

Work Location: In person