Front Desk Receptionist

Company Overview

Karen Burns DMD provides general and cosmetic dentistry in St. Petersburg.

Job Summary

Job Title: Dental Front Office / Patient and Insurance Coordinator
Position Type: Full-Time
Location: Karen Burns DMD Dental & Facial Aesthetics

Job Summary

We are seeking experienced Dental Front Office personnel who is proficient in Dentrix software and possesses an in-depth understanding of dental insurance processing. As the first point of contact for our patients, you will manage scheduling workflows, navigate complex insurance policies, and maintain a seamless front-desk environment to help our private practice continue to grow.

Key Responsibilities

• Dentrix Software: Coordinate patient checking-in/out, optimize scheduling intervals, update digital patient charts, and manage the day-to-day front office ledger entirely through Dentrix.
• Insurance Optimization: Execute insurance verifications, interpret breakdown of benefits, and resolve multi-tier insurance claim rejections or outstanding A/R.
• Patient Financials & Treatment Planning: Build and present treatment plan estimates to patients, securely processing co-pays, deductibles, and third-party financing options (e.g., CareCredit).

Required Qualifications

• Experience: Minimum of 4-5 years of dedicated dental front office or dental insurance coordination experience.
• Software Mastery: Demonstrated hands-on proficiency with Dentrix practice management software.
• Insurance Expertise: Strong, functional understanding of PPO plans, fee schedules, and the electronic claims submission process.

Compensation & Benefits

• Salary Range: $25.00 – $29.00 per hour (commensurate with experience)
• Paid Time Off (PTO) & Holiday Pay
• Generous internal dental care benefits
• Profit sharing Plan

Pay: $25.00 - $29.00 per hour

Expected hours: 32.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person