Front Desk Receptionist / Dental Assistant

Job Overview

At Grand Dental Studio we are seeking a Front Desk Receptionist / Dental Assistant that not only understands the dental field but has awesome interpersonal skills to effectively communicate in person, writing and over the phone with our valued patients. This position requires an individual with sufficient front office proficiency to recognize when a front office is functional optimally and when a corrections must be made. We are also seeking an individual who embodies our five guiding principles:

Ethical- It’s always the right time to do the right thing.

Respectful- Everyone has innate value, everyone deserves kindness and respect.

Accountable- Own it, leading by example is more than a slogan.

Playful- If you ain’t having fun, why are you doing it?

Growth- It’s easier to grow than maintain: Goals for personal, financial, patient experience (Irrational hospitality), technology etc.

Duties

• Monitor daily front office operations, ensuring smooth workflow and high-quality, prompt patient interactions.
• Learn the patient flow and cash flow tendencies in a dental practice and what Key Point Indicators (KPI) must be tracked in order to monitor practice health and make informed decisions.
• Monitor fiscal management, including budgeting, billing, and financial reporting using systems like Eaglesoft, Dentrix, or Curve
• Maintain compliance with HIPAA regulations and ensure confidentiality of medical records and patient information
• Coordinate with medical and dental professionals to streamline practice management processes and optimize patient outcomes
• Additional office manager duties including: maintenance, mailing, supplies, equipment, bills, errands, shopping
• Schedule meetings and appointments
• Maintain the office condition and arrange necessary repairs
• Understands dental insurance, dental billing, and online collections
• Organize office operations and procedures
• Coordinate with IT department on all office equipment
• Ensure that all items are invoiced and paid on time
• Provide general support to visitors
• Assist in the onboarding process for new hires
• Update online marketing and help with social media presence
• Plan in-house or off-site activities, like parties, celebrations and conferences

Requirements

• Experience in dental office management or healthcare administration with a strong background in medical office operations
• Familiarity with practice management software such as Curve
• Demonstrated supervisory experience leading teams within a dental setting
• Knowledge of dental terminology,
• Strong fiscal skills including budgeting, financial management, billing procedures, and managed care processes
• Experience in dental assisting
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
• Exceptional communication skills to collaborate effectively with staff, providers, patients, and external partners

Schedule:

We see patients: Monday through Thursday 9 am to4 pm

We look forward to speaking with you about how we can grow together!

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off

Work Location: In person