Front Desk & Orthodontic Assistant / Patient Care Coordinator

About Us

EverSmiles Orthodontics is a new and growing orthodontic practice in downtown Evanston, and we're looking for a friendly, energetic, and dependable person who wants to grow with us.

This is a hybrid front desk and orthodontic assisting position. We're looking for a go-to person for the office—someone who is welcoming and bubbly with patients, highly organized, takes initiative, and is willing to jump in wherever needed to keep the practice running smoothly.

As a growing office, we're looking for someone who enjoys wearing different hats, can work both independently and as part of a team, and is excited to help us create an exceptional patient experience while building relationships within the Evanston community.

Schedule

• Initially Mondays, Fridays, and occasional Saturdays
• Wednesdays to be added after approximately two months

What You'll DoFront Desk & Patient Care

• Welcome patients and manage check-in/check-out
• Answer phones, texts, and patient questions
• Schedule and reschedule orthodontic appointments
• Help keep schedules full through follow-ups, recalls, and filling cancellations
• Assist with insurance verification, billing, and payment collection
• Speak with patients about different orthodontic treatment options, including braces and clear aligners, and help them understand treatment plans and payment options
• Maintain accurate patient records and keep the office clean, organized, and welcoming

Orthodontic & Clinical Assisting

• Assist the orthodontist during patient appointments and procedures
• Learn to take digital intraoral scans, orthodontic photographs, and dental X-rays (including panoramic and cephalometric X-rays)
• Prepare treatment rooms, instruments, and materials
• Help with sterilization, room turnover, and infection control
• Assist with other clinical tasks as appropriately trained and permitted
• Be willing to learn new clinical skills and take on additional responsibilities

Marketing & Community Outreach

• Help build and maintain relationships with local dentists and referral partners
• Visit dental offices to deliver marketing materials, gifts, and referral information
• Connect with potential referring dentists, businesses, and community partners in the Evanston area
• Assist with local marketing initiatives, events, and community outreach
• Help encourage patient reviews, referrals, and positive patient experiences
• Work with practice leadership to identify new opportunities to grow the office
• Assist with creating, filming, and posting social media content for the practice (preferred skill, not required)

Office Coordination

• Be a dependable point person for day-to-day office operations
• Help maintain supplies, organization, and cleanliness throughout the office
• Follow through on patient, scheduling, and administrative tasks
• Take initiative, identify what needs to be done, and help wherever needed

Who We're Looking For

• Friendly, upbeat, outgoing, and great with people of all ages
• Dependable, organized, and detail-oriented
• A self-starter who can take ownership of responsibilities without constant supervision
• Able to work effectively both independently and collaboratively with doctors and team members
• Comfortable balancing front desk, clinical, and administrative duties
• Willing and excited to learn orthodontic assisting, digital scanning, and dental X-ray procedures
• Comfortable discussing orthodontic treatment options and payment plans with patients
• Comfortable meeting new people and building relationships with local referral partners
• Strong communication and interpersonal skills
• Flexible, adaptable, and eager to grow with a new practice
• Experience creating social media content, filming short-form videos, or managing Instagram/TikTok accounts is a plus

Previous dental or orthodontic experience is preferred, but we're willing to train the right person who has a great personality, strong work ethic, and willingness to learn.

Why EverSmiles?

We're building something special in downtown Evanston, just steps away from Northwestern University. As a newer practice, this is an opportunity to join us early, help shape the patient experience, and play a meaningful role in our growth.

We're looking for someone who sees this as more than just a job—someone who wants to build a long-term career, develop new skills, take on greater responsibilities over time, and grow professionally alongside our practice. We'd love to find someone who takes pride in being part of the EverSmiles team and wants to help build something lasting.

Pay: $22.00 - $25.00 per hour

Expected hours: 16.0 – 30.0 per week

Work Location: In person