Front Desk Hygiene/Appointment/Financial Coordinator

Job Summary

We are looking for someone who enjoys working with patients, is highly organized, detail-oriented, is professional, punctual, coachable team member who shares our values and passion for our patients and team, and can confidently manage the many responsibilities of a busy dental front office. We offer competitive pay and have a benefits package that includes Medical, 401K, and Vacation pay. Our mission is to create an environment that provides excellent care for our patients and an opportunity for our team to experience both personal and professional growth.

Responsibilities Include:

• Scheduling and coordinating hygiene appointments
• Checking patients in and out
• Managing doctor and hygiene schedules efficiently
• Confirming and coordinating patient appointments
• Welcoming patients and providing exceptional customer service
• Answering phones and assisting patients with questions
• Discussing treatment plans and financial arrangements
• Collecting patient payments and managing account balances
• Verifying and discussing dental insurance benefits
• Processing insurance claims and following up on outstanding claims
• Calling patients to get insurance information
• Send Medicaid claims through the portal
• Complete finances for patients with treatment
• Ensure the patient understands their financial obligations and timeline for payment
• Ability to work independently
• Strong attention to details
• Maintaining accurate patient records and account information
• Communicating effectively with patients, doctors, hygienists, and the rest of the dental team
• Helping create a positive, organized, and welcoming patient experience
• Holds themselves and others accountable
• Other duties as needed

The Ideal Candidate:

• Has previous dental front office experience
• Has strong knowledge of dental insurance and billing
• Is comfortable discussing finances and payment arrangements with patients
• Is confident with hygiene scheduling and appointment coordination
• Has excellent communication and organizational skills
• Is dependable, professional, and detail-oriented
• Can multitask and stay calm in a busy environment
• Works well as part of a team
• Has a positive attitude and genuinely enjoys helping people

Job requirements:

· High school diploma or equivalent

· Previous experience in a customer service role

· Punctual and reliable with a professional appearance

Dental experience is preferred. Experience with Dentrix software, insurance verification, claims, treatment coordination, well-versed in dental terminology, knowledge of CDT codes, and hygiene scheduling is a plus.

At Alaska Dental Care, we believe the front desk plays an important role in creating an exceptional patient experience. We are looking for someone who takes pride in their work, cares about our patients, and wants to be part of a great team.

If you are an experienced dental front office professional who is looking for a long-term opportunity with a team that values excellent patient care, we would love to hear from you! Please send your resume and three references to: officemanager@alaskadentalcare.com

Pay: $20.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Uniform allowance

Work Location: In person