Front Desk Coordinator

We are seeking an energetic, friendly, and reliable Front Desk Coordinator to be the welcoming face of our Monrovia office. This role is ideal for an entry or mid level candidate who loves working with children and parents, brings great customer service skills, and is excited to learn the ins and outs of dental practice administration. Some prior dental office experience is required.

Key Responsibilities

• Warmly greet young patients and parents upon arrival, creating a calming and positive check-in experience.
• Answer incoming phone calls, address parent questions, schedule appointments, and send appointment reminders.
• Guide parents through intake paperwork, updating patient records and verifying basic contact/emergency information.
• Coordinate patient flow with dental assistants and doctors to keep daily appointments running on schedule.
• Collect co-pays, process payments, and provide basic receipts.
• Keep the reception area, check-in desk, and kid-friendly waiting spaces neat, clean, and organized throughout the day.
• Assist with light office administration tasks, incoming mail, and record filing.

Qualifications

• Experience: Must have front office experience in a dental office.
• Warm Personality: A patient, upbeat, and encouraging demeanor with young children and parents.
• Tech Comfort: Comfortable using computers, typing, and learning dental practice scheduling software.
• Communication: Clear, polite, and professional verbal and written communication.
• Bilingual Skills (Plus): Bilingual ability (Spanish or Mandarin) is helpful for our local community, but not required.
• Education: High school diploma or equivalent.

Job Types: Part-time, Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Experience:

• Front Desk (dental): 1 year (Preferred)

Work Location: In person