Experienced Dental Front Office / Insurance Coordinator

Experienced Dental Front Office / Insurance Coordinator – Full-Time

Seeking an experienced dental front-office professional with 8–10+ years of hands-on experience in all aspects of dental front-office operations.

We are a busy, established dental practice looking for a dependable, friendly, highly experienced Dental Front Office / Insurance Coordinator who can confidently manage all front-office responsibilities with minimal supervision.

The ideal candidate has extensive experience with PPO, HMO, and Medi-Cal dental insurance, understands dental billing and treatment coordination, and is comfortable independently managing a busy front desk.

We are looking for someone who is efficient, organized, professional, and experienced enough to anticipate problems, prioritize tasks, and keep the front office running smoothly.

Schedule – Full-Time Position

• Tuesday: 8:00 AM–5:00 PM
• Wednesday: 8:00 AM–5:00 PM
• Thursday: 8:00 AM–5:00 PM
• Friday: 8:00 AM–3:00 PM

Consistent four-day workweek.

Primary Responsibilities

Dental Insurance & Billing

• Independently verify eligibility and benefits for PPO, HMO, and Medi-Cal dental plans.
• Have a thorough understanding of insurance breakdowns, deductibles, annual maximums, limitations, frequencies, waiting periods, and patient copayments.
• Accurately interpret insurance benefits and calculate patient portions.
• Understand HMO fee schedules, covered benefits, copayments, and authorization requirements.
• Verify Medi-Cal eligibility, coverage, and authorization requirements.
• Submit and follow up on dental claims and preauthorizations.
• Follow up on outstanding insurance claims, denials, and aging reports.
• Communicate confidently with insurance representatives to resolve discrepancies.
• Maintain accurate insurance information and patient accounts.

Front Office & Patient Coordination

• Independently handle all aspects of daily dental front-office operations.
• Answer multiple phone lines professionally and efficiently.
• Manage patient scheduling, confirmations, cancellations, and recalls.
• Check patients in and out and collect copayments and outstanding balances.
• Present and explain treatment plans, insurance estimates, and financial arrangements.
• Follow up with patients regarding unscheduled and incomplete treatment.
• Address patient questions and concerns professionally.
• Maintain a productive schedule and communicate effectively with the clinical team.
• Ensure patient records, insurance information, and account balances are accurate.
• Prioritize responsibilities and multitask efficiently in a busy dental office.
• Maintain patient confidentiality and HIPAA compliance.

Qualifications

• 8–10+ years of recent dental front-office experience strongly preferred.
• Extensive hands-on experience performing all aspects of dental front-office duties.
• Strong working knowledge of PPO, HMO, and Medi-Cal dental insurance is required.
• Must be able to independently complete detailed insurance benefit breakdowns.
• Experience with dental billing, claims, preauthorizations, and insurance follow-up.
• Comfortable explaining treatment plans, patient portions, and financial arrangements.
• Excellent communication, telephone, and customer-service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and work efficiently without constant supervision.
• Dependable, punctual, professional, and team-oriented.
• Comfortable working independently and taking initiative.
• Practice-Web experience is a plus.
• Bilingual English/Spanish is a plus.

Ideal Candidate

We are looking for a seasoned dental front-office professional who understands the complete workflow of a dental practice—not someone who has experience in only one area of the front desk.

The right person will be confident handling insurance, patient communication, billing, scheduling, treatment coordination, and day-to-day administrative responsibilities independently.

Please apply only if you have substantial dental front-office experience, are comfortable working with PPO, HMO, and Medi-Cal dental plans, and are available for the listed Tuesday–Friday schedule.

Pay: $21.00 - $26.00 per hour

Work Location: In person