Experienced Dental Front Office Coordinator

Help patients feel cared for—and understand why their oral health matters.

At SmileWell Dental, we believe dentistry should help people live healthier lives. We look beyond individual teeth to understand each patient’s needs, emphasize prevention, and help patients make informed decisions about their care.

We’re a small, privately owned practice looking for an experienced dental front office coordinator who connects with that purpose. You’ll often be the first person patients speak with and the person who helps them take the next step—whether that’s making their first appointment, understanding their benefits, or finding a way to move forward with treatment.

About the Role

This is a busy, high-energy position with many moving parts and frequent distractions. You’ll be the primary person responsible for our front office, working closely with Dr. Jeanine Sasek and a clinical team that shares responsibility for a smooth patient experience.

Your main responsibilities will include:

• High-Level Communication: Welcoming patients and handling calls and messages with warmth, professional confidence, and meticulous follow-through.
• Schedule & Flow: Coordinating appointments, keeping the schedule organized to support productive days, and managing smooth transitions between the front desk and the clinical team.
• Financial & Treatment Presentation: Confidently explaining treatment recommendations, fees, insurance estimates, and payment options clearly and respectfully.
• Gatekeeping & De-escalation: Gracefully handling unhappy patient concerns to turn their experience around, while confidently screening out solicitors so the office remains focused on care.
• Accounts & Documentation: Collecting payments, keeping patient financial records highly accurate, and maintaining thorough, clear documentation.
• Retention: Following up on recommended treatment and preventive visits.

Note on Billing: We currently use an outside company for insurance claims. We’re open to keeping that support, bringing those tasks in-house, or adjusting outside support based on your strengths and the practice’s needs.

Schedule: Enjoy a balanced schedule with focused patient care hours and dedicated time for administrative tasks:

Typical scheduled hours:

• Monday: 8:00 AM – 5:30 PM
• Tuesday & Wednesday: 7:30 AM – 5:30 PM
• Thursday: 7:30 AM – 5:00 PM
• Note: Occasional additional administrative hours as required. This position typically involves 35–40 hours per week, Monday through Thursday, with a 30–60-minute lunch break each day. End times vary with patient care and administrative needs; some days may extend past 5:30 PM. Additional time on Thursday or occasional Friday administrative hours may be needed to complete weekly responsibilities, generally keeping the workweek at or below 40 hours.

We’re looking for someone who can prioritize effectively, follow through on weekly tasks, and communicate early when workload or scheduling adjustments are needed.

You May Be a Great Fit If You:

• Are an Exceptional Communicator: You possess high emotional intelligence, project genuine warmth, and naturally build confidence with both patients and team members.
• Stay Steady in a Busy Practice: You can prioritize competing needs, manage interruptions, and communicate calmly.
• Are Resilient & Confident: You are comfortable discussing large financial plans, addressing patients’ financial concerns, and navigating tough customer service conversations.
• Are Detail-Oriented with Records: You understand the importance of thorough, accurate documentation.
• Value Teamwork: You proactively collaborate and communicate clearly with the clinical team to ensure patient handoffs are clear and consistent.
• Have Solid Experience: You understand dental scheduling, PPO insurance, and front office workflows.

Technical Requirements & Practice Tech:

• Software Proficiency: Experience with or quick mastery of our core systems: Dentrix, Dexis, Pearl AI, Dental Intelligence, and Mango Voice. (Dentrix experience is strongly preferred).
• Business Tools: Strong typing skills and daily comfort using Microsoft Teams and Microsoft Office (Excel, Outlook, Word). You will also serve as our everyday point of contact for basic software or IT support helpdesks if minor administrative systems need attention.

Why SmileWell?

You’ll work directly with a dentist who cares deeply about her patients and the kind of practice she is building. Your ideas will matter, and you’ll help shape a patient experience centered on trust, education, and personalized care. We invest in our people with continuing education (CE) platforms like Spear and Invisalign, along with conferences and team trips.

Benefits:

• Traditional Health Insurance Plan (Full-time eligible; actual healthcare coverage, not a stipend)
• Simple IRA Retirement Plan with employer match
• Aflac Supplemental Insurance (Optional plans for extra peace of mind)
• Paid Time Off (PTO) to rest, recharge, and care for your well-being
• Dental Care Perks
• Bonus Opportunities based on role and performance and practice profitability

To Apply: Submit your résumé and a short note about what interests you in SmileWell Dental. We’d love to learn what you do well and what you’re looking for in your next practice.

Pay: $28.00 - $34.00 per hour

Expected hours: 34.0 – 40.0 per week

Benefits:

• Continuing education credits
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• How many years of Dentrix experience do you have?

Experience:

• dental front office: 3 years (Preferred)

Ability to Commute:

• St. Louis, MO 63123 (Required)

Work Location: In person