Experienced Dental Front Desk Manager

seeking an experienced Dental Front Desk Manager who takes ownership of scheduling, patient communication, and daily front-office operations.

This is a hands-on role for someone who can independently manage a dental front desk, proactively fill appointment openings, and lead consistent team follow-through. Prior dental front-office experience is required.

Responsibilities

• Keep doctor and hygiene schedules productive while allowing appropriate time for quality patient care.
• Proactively fill cancellations using short-notice lists, overdue recall, and unscheduled-treatment follow-up.
• Convert new-patient inquiries into appointments through clear communication and respectful follow-up.
• Coordinate recommended treatment and explain estimated costs and payment options.
• Oversee insurance verification and coordinate preauthorizations, claims, and account follow-up with our billing team.
• Collect expected patient payments accurately and professionally.
• Lead daily huddles, organize front-desk responsibilities, train teammates, and ensure tasks are completed.
• Monitor schedule openings, cancellations, follow-up activity, and collections; identify problems and implement solutions.
• Maintain accurate records and protect patient confidentiality.

Required qualifications

• Dental front-office experience with independent responsibility for scheduling, insurance, treatment coordination, and patient collections.
• Experience managing front-office workflows or leading a dental administrative team.
• Strong English communication skills, both spoken and written.
• Ability to manage the appointment book proactively and make outbound scheduling calls without repeated reminders.
• Strong organization, accuracy, accountability, and reliable follow-through.
• A respectful, collaborative attitude, willingness to help, and openness to feedback.

Preferred qualifications

• Dentrix or Dentrix Ascend experience.
• Spanish communication skills are a plus; bilingual ability is not required.

Pay: $25.00 - $32.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person