Experienced Dental Front Desk Lead

Job Summary
We are seeking a dynamic and experienced Dental Front Desk Lead to join our vibrant dental team! In this pivotal role, you will serve as the first point of contact for patients and visitors, ensuring a smooth and welcoming experience from the moment they walk through our doors. Your leadership skills will shine as you oversee front desk operations, manage patient scheduling, verify insurance, and coordinate with clinical staff to uphold the highest standards of patient care and administrative excellence. If you thrive in a fast-paced environment, possess exceptional organizational abilities, and are passionate about delivering outstanding customer service, this is the perfect opportunity to elevate your career in dental office management!

Duties

• Lead and supervise front desk staff to ensure efficient check-in/check-out processes, appointment scheduling, and patient flow management
• Verify insurance coverage, process payments, and handle medical collections with accuracy and professionalism
• Manage electronic health record (EHR) systems such as Epic, Dentrix, Eaglesoft, Meditech, and eClinicalWorks for seamless documentation review and data entry
• Coordinate with clinical teams to schedule appointments, prepare patient records, and facilitate smooth clinic operations
• Ensure compliance with HIPAA regulations by safeguarding patient information and maintaining confidentiality at all times
• Provide exceptional patient service by addressing inquiries via multi-line phone systems, practicing excellent phone etiquette, and assisting with intake procedures
• Maintain accurate medical records, manage filing systems, and support health information management initiatives
• Train new staff members on office protocols, software platforms such as Athenahealth or Office Management systems, and customer service standards
• Monitor office supplies inventory, ensure proper documentation review for accuracy, and uphold clinic policies for a professional environmentQualifications
• Proven experience in dental office administration or medical front desk roles with a strong background in clinic experience and medical office management
• Familiarity with HIPAA regulations to ensure patient confidentiality and data security
• Excellent computer skills including Microsoft Office Suite (Word, Excel), typing (10 key typing), and familiarity with multi-line phone systems
• Strong organizational skills with the ability to handle multiple tasks efficiently in a fast-paced environment
• Exceptional customer service skills coupled with professional phone etiquette and bilingual abilities preferred but not required
• Knowledge of dental terminology along with clinic experience in a dental or hospital setting is highly desirableJoin us to be a vital part of a dedicated team committed to providing top-tier dental care! We value energetic leaders who are eager to make a positive impact on patients’ lives while advancing their careers in medical administrative support. This paid position offers an exciting opportunity to grow within a supportive environment that celebrates professionalism and excellence.

Pay: $20.00 - $23.00 per hour

Benefits:

• Employee discount

Work Location: In person