Dental Treatment Coordinator/Receptionist

Job Summary

We are seeking a dedicated and detail-oriented Dental Treatment Coordinator/Receptionist to join our dynamic dental team. The ideal candidate will possess excellent communication skills, a strong background in dental office management, and a passion for providing outstanding patient service. In this role, you will serve as the primary point of contact for patients, coordinate treatment plans, and manage administrative functions to ensure smooth clinic operations. Your expertise in Dental billing, electronic health records management, and Dental insurance procedures will be essential to delivering comprehensive care and support.

Duties

• Greet patients warmly and professionally, ensuring a positive first impression and smooth check-in process.
• Schedule appointments efficiently using dental practice management software and coordinate with clinical staff to optimize patient flow.
• Review patient records and documentation to verify insurance information, treatment authorizations, and medical histories in compliance with HIPAA regulations.
• Assist in explaining treatment plans, financial options, and insurance coverage to patients with clarity and empathy.
• Manage medical billing processes including coding (CPT, ICD-9, ICD-10), claim submission, and follow-up on unpaid claims using systems such as Epic, Meditech, or Athenahealth.
• Maintain accurate electronic health records (EHR) and medical records management while ensuring confidentiality and adherence to clinical confidentiality policies.
• Perform clerical duties such as filing, data entry, phone communication with patients and insurance providers, and handling correspondence efficiently.
• Support clinical staff by reviewing documentation for completeness and accuracy related to care plans and treatment procedures.
• Utilize computer skills including Microsoft Office Suite for report generation, scheduling updates, and administrative documentation.
• Uphold exceptional patient service standards through courteous phone etiquette and attentive care coordination.

Requirements

• Proven experience in a dental or medical office environment with familiarity in front desk operations and patient scheduling.
• Strong knowledge of dental software systems such as Dentrix .
• Demonstrated proficiency in dental coding, billing, and insurance claim processing.
• Excellent organizational skills with the ability to multitask effectively in a fast-paced setting.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Knowledge of HIPAA regulations, clinical confidentiality policies, and health information management standards.
• Strong communication skills with an emphasis on customer service excellence and phone etiquette.
• Experience with dental terminology, documentation review processes, and healthcare office management is advantageous.
• Proficiency in Microsoft Office applications such as Word and Excel; typing speed of at least 10 key digits per minute is preferred.
• Previous clinic or dental office experience is highly valued along with familiarity in medical administrative support roles.

Join our team to deliver exceptional patient care through efficient office management combined with compassionate service!

Pay: $20.00 - $29.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Paid sick time
• Paid time off
• Paid training

Work Location: In person