Dental Treatment Coordinator

West Corona Dentistry is a fast-growing, high-production dental practice focused on exceptional patient care, strong systems, and clear communication. We pride ourselves on delivering comprehensive dentistry while creating a supportive, results-driven team environment.

We are seeking a confident, organized, and highly motivated Treatment Coordinator who excels in case acceptance, patient communication, and financial coordination. This role is essential to helping patients understand and move forward with their dental treatment.

The Treatment Coordinator is responsible for presenting treatment plans, discussing financial options, and guiding patients through their care from diagnosis to completion. This role works closely with doctors, hygienists, and front office to ensure a seamless patient experience and strong production outcomes.

Key Responsibilities

Case Presentation & Acceptance

• Present treatment plans clearly and confidently
• Educate patients on diagnosed treatment and urgency
• Review insurance benefits and financial options
• Offer payment solutions and financing options
• Achieve and maintain strong case acceptance goals

Patient Follow-Up (Signature Smiles Protocols)

• Follow 2-2-2 follow-up system for unscheduled treatment
• Track pending treatment daily
• Call, text, and email patients with outstanding treatment
• Reactivate overdue and incomplete treatment
• Maintain detailed notes on all patient communications

Scheduling & Production

• Schedule treatment to meet daily production goals
• Coordinate with doctor and hygiene schedules
• Fill schedule gaps with diagnosed treatment
• Prioritize high-value and overdue cases

Insurance & Financial Coordination

• Verify benefits and review estimates
• Present accurate out-of-pocket costs
• Collect deposits and payments
• Explain financing options (CareCredit, in-house, etc.)
• Ensure signed treatment plans and consents

Team Collaboration

• Communicate with clinical team regarding treatment
• Attend morning huddles and production meetings
• Support office goals and performance metrics
• Maintain a positive and professional patient experience

Requirements

• Minimum 2 years dental front office or treatment coordinating experience
• Strong knowledge of PPO/MEDI-CAL insurance and treatment planning
• Experience presenting large treatment plans
• Familiarity with Open Dental (preferred)
• Excellent communication and closing skills
• Organized, detail-oriented, and goal-driven
• Bilingual Spanish (preferred but not required)

Compensation

• Hourly pay: $22–$26+ per hour (DOE)
• Monthly production bonuses
• Case acceptance bonuses
• Growth opportunities

Schedule

• Full-time
• Monday–Saturday

Ideal Candidate

• Confident presenter and strong closer
• Patient-focused and empathetic
• Highly organized
• Production-driven
• Team player
• Positive attitude

Performance Expectations

• Maintain high case acceptance percentage
• Consistent follow-up on unscheduled treatment
• Support monthly production goals
• Accurate documentation and tracking
• Strong patient relationships

Pay: $22.00 - $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person