Dental Office Manager/Treatment Coordinator

Job Summary
We are seeking a highly organized and detail-oriented Dental Treatment Coordinator to join our dental practice. The ideal candidate will serve as a vital link between patients and the clinical team, managing treatment plans, insurance verifications, and patient communications. This role requires excellent customer service skills, proficiency with dental office systems, and a thorough understanding of dental terminology and healthcare documentation. The Dental Treatment Coordinator will ensure smooth clinic operations while providing exceptional patient care support.

About Us

At AFRA Dental, we are committed to providing outstanding dental care in a warm, patient-centric environment. As we continue to grow our practice in Corona, we are looking for a passionate, organized, and proactive Treatment Coordinator to join our team and help patients navigate treatment plans, financing, and scheduling with excellence.

Position Overview

As the Treatment Coordinator, you will be the primary point-of-contact for patients once treatment plans are recommended. You will guide patients through their options, explain insurance, financing, and next steps, and coordinate with the clinical and administrative teams to ensure a smooth experience. You’ll play a key role in helping patients move forward with their dental care while maintaining high levels of care, communication, and professionalism.

Key Responsibilities

• Meet with patients after clinical consultations to review recommended treatment plans.
• Explain procedures, treatment timelines, costs, insurance benefits, and available financing options.
• Work closely with insurance carriers to verify benefits and assist patients in claims or pre-authorizations.
• Present and schedule treatment, handle patient questions and concerns, and follow up on acceptance.
• Coordinate scheduling with clinical and administrative teams to optimize chair time and practice flow.
• Maintain accurate records in the practice management system (PMS) like Open Dental
• Help monitor treatment plan acceptance rates, identify obstacles, and suggest improvements.
• Act as a professional ambassador for the practice, promoting a patient-first culture.

Qualifications

• 3+ years experience in a dental practice, in treatment coordination, front-desk/office operations.
• Excellent interpersonal and communication skills; comfortable discussing treatment, finances, and insurance with patients.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks/priorities.
• Familiarity with dental insurance (PPOs and Medi-Cal), benefits, treatment planning, patient financing (e.g., CareCredit or similar).
• Proficiency with dental practice software (Open Dental) and MS Office (Excel, Word, email).
• Positive, friendly, proactive attitude; team-oriented and committed to delivering outstanding patient service.
• Fluency in Spanish Language as well as English is a requirement.

Compensation & Benefits

• Hourly base wage: $26-$30/hour (depending on experience)
• Performance incentive/bonus related to treatment acceptance and practice growth
• Full-time schedule (Monday-Friday), Availability on Saturdays is a plus
• Paid time off, holidays
• Opportunities for professional development and growth within the practice
• Supportive team environment with modern equipment and a patient-centric culture

How to Apply

If you’re ready to make a difference and help patients achieve their best smiles while growing in a dynamic dental practice, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your experience and why you’re interested in joining AFRA Dental.

Job Type: Full-time

Benefits:

• Paid sick time
• Paid time off
• Retirement plan

Experience:

• Dental office: 3 years (Required)

Language:

• Spanish (Required)

Work Location: In person

Pay: $26.00 - $30.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Retirement plan

Experience:

• Dental office treatment plan: 3 years (Required)
• Dental insurance : 3 years (Required)

Language:

• Spanish (Required)

Work Location: In person