Dental Treatment Coordinator / Sales coordinator

Dental Treatment Coordinator / Sales Coordinator

Position Overview

Elgin office is seeking a confident, motivated, and personable Treatment Coordinator with a strong sales background to join our growing implant and oral surgery practice.

This is not a traditional front-desk Treatment Coordinator position. This role is heavily focused on patient relationships, treatment presentation, sales, follow-up, and case acceptance.

Our office specializes in dental implants, full-arch implant treatment (All-on-X), oral surgery, extractions, wisdom teeth, and sedation dentistry. Many of our patients are making significant decisions about their health, confidence, finances, and quality of life. We need someone who can guide them through that decision with empathy while also being comfortable asking for the sale.

The ideal candidate is competitive, organized, personable, persistent, goal-oriented, and comfortable discussing high-value treatment and finances.

Dental experience is preferred, but a strong background in consultative or high-ticket sales is extremely valuable.

Primary Responsibilities

Treatment & Sales

• Meet one-on-one with patients following their consultation with the doctor.
• Present treatment plans clearly and confidently.
• Explain treatment costs, payment options, financing, deposits, and next steps.
• Build genuine relationships with patients and understand what is motivating them to seek treatment.
• Help patients work through concerns regarding cost, fear, timing, financing, or treatment.
• Confidently ask patients to move forward with treatment.
• Collect deposits and secure surgery/treatment dates.
• Maintain a strong focus on treatment acceptance and office production goals.
• Create urgency when appropriate without making patients feel pressured.
• Provide a professional, compassionate, high-end patient experience from consultation through treatment.

Follow-Up & Lead Management

A large part of this position is what happens after the consultation.

The Treatment Coordinator will:

• Follow up consistently with patients who did not schedule treatment during their consultation.
• Maintain an organized pipeline of unscheduled treatment.
• Make outbound calls, send texts, and communicate with prospective patients.
• Re-engage patients who previously expressed interest in treatment.
• Follow up on financing applications and incomplete applications.
• Document every follow-up attempt and patient conversation.
• Identify why patients are not moving forward and determine appropriate next steps.
• Never allow a strong treatment opportunity to simply disappear because the patient said, “I need to think about it.”

Sales Expectations

This position will be accountable for measurable results, including:

• Consultation-to-treatment conversion rate
• Treatment dollars presented
• Treatment dollars accepted
• Deposits collected
• Cases scheduled
• Follow-up activity
• Unscheduled treatment pipeline
• Financing applications
• Monthly production generated from accepted treatment

We are looking for someone who enjoys having goals and being accountable for their performance.

Who We Are Looking For

Our ideal candidate is someone who:

• Has previous sales experience
• Is comfortable selling higher-ticket services
• Is confident discussing money
• Can ask for a commitment without being overly aggressive
• Understands consultative selling and relationship building
• Is comfortable handling objections
• Has excellent phone and communication skills
• Is persistent and doesn’t become discouraged by hearing “no”
• Is highly organized and follows through
• Can manage multiple patients and opportunities at different stages
• Is comfortable being held accountable to conversion and production goals
• Has strong emotional intelligence and can read different personalities
• Can balance compassion with the ability to close
• Works well in a fast-paced surgical environment
• Is dependable, professional, and motivated

Preferred Background

Dental experience is a plus, particularly experience with implants, oral surgery, treatment coordination, or dental financing.

However, we are also interested in candidates with successful backgrounds in areas such as:

High-ticket sales Medical aesthetics Cosmetic surgery Healthcare sales Automotive sales Real estate Financial services Membership sales Luxury sales Consultative sales

We are willing to teach the right candidate the dental side of the position. Sales ability, personality, work ethic, and follow-through are extremely important to us.

What Success Looks Like

A successful Treatment Coordinator at Elgin Dental Implants doesn’t simply hand a patient a treatment plan.

They understand the patient’s story.

They understand why the patient came to us.

They make sure the patient understands their options.

They find solutions when finances are the barrier.

They follow up when the patient isn’t ready today.

And when the patient is ready, they make it easy for them to take the next step.

Our goal is to create an exceptional patient experience while continuing to grow a high-performing implant and oral surgery practice.

Pay: $30,000.00 - $120,000.00 per year

Work Location: In person