Dental Treatment Coordinator/ Front Office Lead - Dental experience required

There is an awesome opportunity to be part of the most amazing dental team and make people smile by serving the local community of Norcross. This position offers competitive pay and opportunities for growth and training that will help advance your career in a supportive, healthy environment where your work truly matters and your team genuinely cares. Smile Sky Dental is a private, family dental practice in Norcross, GA. Our office is well-established and known for providing excellent care in a friendly, supportive environment.

What makes Smile Sky Dental a healthy workplace is simple - it’s our people. We are a close-knit group that exercise values of hard work, respect, integrity and purpose-driven actions. These treasured values make Smile Sky Dental an amazing place to find purpose in your work and lifelong relationships.

Job Overview

We are looking for a dedicated and detail-oriented Treatment Planning Coordinator/Front Office Lead to join our amazing team. The ideal candidate will play a crucial role in ensuring a seamless patient experience by coordinating care plans, and providing exceptional customer service to our patients. This position requires strong organizational skills, knowledge of dental terminology, and proficiency in dental insurance verification and benefits explanation.

Responsibilities

• Making an excellent first impression
• Answering questions and providing information regarding dental services and procedures.
• Explaining dental insurance benefits and limitations.
• Answer phones, schedule appointments, and assist with general front desk duties
• Verify insurance information and assist with dental billing processes
• Submit and follow up on insurance claims and pre-authorizations
• Presenting payment options and problem-solving payment obstacles.
• Working with co-workers to construct productive and well-coordinated days (we have great systems to help us run on time!)

Requirements

• Bilingual (English/Spanish)
• Familiarity with insurance verification processes, and dental PPO insurance plans
• Open Dental experience is a Bonus but not required
• Excellent phone etiquette and customer service skills to ensure a positive patient experience.
• Minimum 3 years of dental insurance and front desk experience
• Excellent communication and customer service skills
• Detail-oriented and organized
• Positive attitude and team-oriented
• Wants to be part of a practice that values growth, professionalism, and having fun
• Experience in dental terminology or working within a dental office

We offer

• Competitive pay
• Dental benefits
• Flexible schedule
• Supportive, team-oriented work environment
• Opportunities for growth and training

Job Type: Part- time and full-time opportunity available.

Location: Gwinnett County, GA 30071

This is a great opportunity to grow your career in a supportive, healthy environment where your work truly matters and your team genuinely cares.

If you’re ready to be part of something special — we’d love to meet you!

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: In person