Dental Treatment Coordinator / Front Desk

California Braces is a privately owned, boutique practice looking for an experienced Dental Treatment Coordinator / Front Desk professional to join our growing team.

We pride ourselves on maintaining a positive, supportive, and hardworking environment where team members feel valued and patients receive personalized, high-quality care.

We are looking for someone who is friendly, motivated, organized, and dependable, with a positive attitude and a genuine desire to grow with our practice.

The ideal candidate is a self-starter who takes initiative, works independently without constant supervision, and enjoys being part of a collaborative team.

We believe in a healthy work-life balance. This position offers flexible scheduling, with weekly hours negotiable based on experience, availability, and the needs of the practice.

Key Responsibilities

• Front Desk & Patient Coordination: Welcome patients, answer phone calls, schedule appointments, and provide exceptional customer service.
• Treatment Coordination: Present and explain dental treatment plans, discuss financial arrangements, and help patients confidently move forward with recommended treatment.
• Insurance & Billing: Verify dental insurance benefits, submit and follow up on claims, assist with billing, and manage patient accounts and collections.
• Dental Coding: Accurately enter dental procedure codes (CDT), prepare treatment estimates, and assist with insurance preauthorizations.
• Scheduling & Follow-Up: Maintain an organized appointment schedule, coordinate treatment appointments, and follow up with patients regarding unscheduled treatment.
• Patient Records: Maintain accurate patient information, treatment records, and financial documentation while ensuring HIPAA compliance.
• Office Support: Work closely with the doctor and clinical team to ensure efficient daily operations and a positive patient experience.

Qualifications & Skills

Required:

• Previous experience in a dental office, preferably as a Dental Treatment Coordinator, Dental Front Desk Coordinator, Dental Office Manager, or Dental Biller.
• Strong understanding of dental terminology, CDT codes, and dental treatment plans.
• Experience with dental insurance verification, claims, billing, and patient collections.
• Ability to confidently explain treatment plans, insurance benefits, and financial options to patients.
• Excellent communication, organizational, multitasking, and customer service skills.
• Strong computer skills and familiarity with dental practice management software.
• Ability to take initiative, solve problems independently, and work effectively without micromanagement.

Preferred:

• Experience in dental office management or overseeing front office operations.
• Knowledge of PPO and HMO dental insurance plans.
• Experience presenting treatment plans and improving treatment acceptance.
• Bilingual in English and Spanish.
• Familiarity with dental billing software, electronic claims, and accounts receivable management.

What We Offer

• Flexible Schedule: Negotiable weekly hours to support a healthy work-life balance.
• Positive Work Environment: A respectful, supportive, and team-oriented practice.
• Growth Opportunities: Join an expanding practice with opportunities to take on additional responsibilities.
• Private Practice Atmosphere: Work in a doctor-owned office where quality patient care comes first.
• Collaborative Team: Work alongside a dedicated doctor and team who value communication, initiative, and teamwork.

Who We're Looking For

We're looking for someone who takes pride in their work, enjoys building relationships with patients, and understands how to keep a dental front office running efficiently.

If you're experienced in dental coordination, confident with insurance and billing, and looking for a welcoming practice where your contributions truly matter, we'd love to hear from you!

Pay: $23.00 - $27.00 per hour

Expected hours: 8.0 – 30.0 per week

Benefits:

• Employee discount
• Paid sick time
• Paid training

Work Location: In person