DENTAL SITE MANAGER

About Christ Community Health Services

Since 1995, Christ Community Health Services (CCHS) has provided high-quality healthcare to underserved communities through distinctively Christian service. As a faith-based Federally Qualified Health Center (FQHC), we serve approximately 60,000 patients each year across our Memphis health centers, offering primary care, dental, behavioral health, pharmacy, and specialty services.

About the Role

Christ Community Health Services is seeking an experienced Dental Site Manager to provide comprehensive operational leadership for a dental clinic site. This position leads administrative and clinical support teams, strengthens patient access and clinic flow, ensures regulatory readiness, and maintains a safe, efficient, and patient-focused environment.

The Dental Site Manager serves as a key liaison among dental providers, site staff, the Oral Health Practice Administrator, and organizational leadership. Success in this role requires strong dental-operations knowledge, sound judgment, accountability, and a commitment to balancing regulatory compliance, financial sustainability, and mission-driven care.

Why Join CCHS?

• Lead daily operations that directly expand access to high-quality dental care for underserved communities.
• Guide and develop multidisciplinary dental support teams in a collaborative clinical environment.
• Influence patient flow, quality improvement, regulatory readiness, and operational performance.
• Partner with clinical and organizational leaders to strengthen integrated, whole-person care.
• Contribute to a culture grounded in compassion, service, excellence, and Christian faith.

Our Core Values - and What They Look Like in This Role

CCHS team members are expected to demonstrate our core values every day. For a Dental Site Manager, they mean:

• Intentional Love - Leading with compassion and ensuring that patients, families, and colleagues are treated with dignity and respect.
• Devoted Service - Approaching operational responsibilities with humility, reliability, accountability, and a servant's heart.
• Humble Excellence - Pursuing high standards of clinical support, compliance, and professional performance while remaining teachable and Christ-centered.

What You'll Do

FQHC and Regulatory Compliance

• Maintain compliance with HRSA Uniform Data System reporting requirements by supporting accurate documentation, coding, and data collection.
• Ensure adherence to FQHC operational standards, including access to care, the Sliding Fee Discount Program, and patient eligibility documentation.
• Oversee compliance with OSHA requirements, including bloodborne-pathogen, hazard-communication, and dental workplace-safety protocols.
• Ensure compliance with CDC infection-prevention standards for dental settings, including sterilization, instrument processing, and appropriate use of personal protective equipment.
• Maintain readiness for HRSA Operational Site Visits and other applicable surveys or audits by keeping policies, documentation, and staff training records current.
• Monitor HIPAA compliance and the secure handling of protected health information.
• Support compliance with dental billing and coding requirements, including CDT codes and Medicaid and Medicare standards.
• Ensure adherence to Tennessee dental board requirements and scope-of-practice rules for dental assistants and hygienists.

Clinical Operations and Patient Access

• Partner with dentists to support efficient delivery of preventive, restorative, and urgent dental services.
• Oversee patient scheduling practices, including same-day and emergency access, in alignment with FQHC requirements.
• Monitor clinical productivity, patient flow, and cycle times to improve access, efficiency, and patient satisfaction.
• Ensure appropriate documentation within the electronic health record to support continuity of care and compliance.
• Coordinate internal and external dental referrals, including timely initiation, tracking, and follow-up.
• Monitor oral-health care gaps, incomplete treatment plans, and preventive-care needs to promote treatment completion and improved outcomes.
• Support integration and care coordination with medical, behavioral health, and specialty services.
• Assist within the dental clinic as needed to maintain effective patient-care operations.

Operational and Performance Management

• Manage daily site operations, workflows, and protocols to support productivity, consistency, and service excellence.
• Review operational reports and key performance indicators to identify trends and improvement opportunities.
• Troubleshoot operational challenges and implement practical solutions that maintain continuity of care.
• Implement and monitor new policies, processes, quality initiatives, and performance-improvement activities.
• Ensure the clinic environment meets established standards for safety, cleanliness, functionality, and fire protection.
• Oversee dental equipment, instruments, supplies, inventory, maintenance, and documentation to support uninterrupted operations.
• Provide operational coverage and support across multiple CCHS dental locations as needed.

Financial Oversight and Grant Compliance

• Monitor front-end registration, eligibility verification, financial counseling, billing-compliance, and revenue-cycle processes.
• Work with the billing department to review and correct dental claims, pre-authorizations, and payer correspondence.
• Identify and resolve claim denials, documentation discrepancies, and authorization issues to support timely reimbursement.
• Help balance financial sustainability with the organization's mission and access-to-care commitments.
• Compile and submit required documentation for Oral Health Transformation Programs and other grant-funded initiatives accurately and on time.

Leadership and Patient Experience

• Serve as the liaison between the dental site, the Oral Health Practice Administrator, and broader organizational leadership.
• Lead regular staff and site meetings that promote communication, alignment, accountability, and follow-through.
• Collaborate with other sites and centralized departments to standardize processes and share effective practices.
• Address patient concerns, resolve complaints, and support incident-management and customer-service initiatives.
• Advocate for patient and staff needs while maintaining a respectful, supportive, and accountable care environment.
• Perform other duties as assigned to support clinic operations and the mission of CCHS.

Team Leadership

This position directly supervises approximately two to three Registration Representatives, two to eight Registered Dental Assistants, and one Residency Coordinator. Staffing levels may vary by location and operational need.

What You'll Bring

• A relevant college degree or equivalent experience in healthcare administration, management, dentistry, or another area of dental operations is preferred.
• Three to five years of experience working in a dental setting.
• Clinical or dental-practice-management experience is preferred.
• Dental registration or Dental Billing and Coding certification is preferred but not required.
• Advanced interpersonal and communication skills with the ability to lead, motivate, and collaborate across clinical, administrative, and interdisciplinary teams.
• Strong conflict-resolution and mediation skills.
• Exceptional organization and time-management skills, including the ability to manage a high-volume workload while maintaining accuracy and meeting deadlines.
• Strong critical-thinking and problem-solving abilities, sound judgment, initiative, and a proactive approach to operational challenges.
• Cultural competence and adaptability when serving diverse patient populations.
• Bilingual proficiency is preferred based on site-specific patient demographics and community needs.
• A demonstrated commitment to the Christian mission and values of CCHS.

What Success Looks Like

• The dental site operates safely, efficiently, and in accordance with FQHC, HRSA, OSHA, CDC, HIPAA, payer, and state requirements.
• Patients experience timely access, efficient flow, respectful service, and effective resolution of concerns.
• Staff members understand expectations, receive consistent communication, and remain accountable for established workflows and standards.
• Clinical documentation, referrals, treatment-plan follow-up, claims, pre-authorizations, and grant reporting remain accurate and timely.
• Operational and quality data are used to identify problems, implement improvements, and strengthen performance.
• Equipment, supplies, facilities, training records, and compliance documentation remain inspection-ready.
• The Christian mission and values of CCHS are reflected in leadership decisions, teamwork, and patient care.

Work Environment

This position operates in office and dental-clinic settings and includes regular interaction with patients, providers, staff, and organizational leaders. The role involves some exposure to individuals with potentially contagious infections and a low-to-moderate risk of injury.

The position requires sitting for approximately 25% of the workday, standing for approximately 25%, and walking for approximately 50% while monitoring patient flow, assisting staff, and completing administrative duties. Lifting, pushing, or pulling occurs approximately 10% of the time and may involve boxes, carts, equipment, patients, and supplies weighing up to 25 pounds.

The role frequently uses computers and telephones and may also use photocopiers and payment-processing equipment. Work-related travel between CCHS locations may account for approximately 30% of the position.

What We Offer

• Competitive salary and comprehensive benefits, including medical, dental, and vision coverage.
• Generous Paid Time Off, including 120 hours during the first year, plus paid holidays.
• 401(k) retirement plan.
• Annual paid Restorative Day supporting wellness and work-life balance.
• Mission-driven culture and employee recognition programs.
• Professional development and leadership opportunities within healthcare and dental operations.
• The opportunity to help expand access to high-quality healthcare throughout Memphis.

Make a Difference Through Dental Leadership

If you are an experienced dental-operations leader who values regulatory excellence, strong team performance, and compassionate service, we invite you to consider joining Christ Community Health Services as a Dental Site Manager.

Come lead with purpose. Come serve with compassion. Come make a difference in our community.