Dental Scheduling Coordinator

Your Voice Is the First Thing Patients Fall in Love With

Now hiring: Scheduling Coordinator | Pine Grove, PA | 35–40 hours a week, Monday–Thursday | $20–$23 an hour + bonus opportunities

Somewhere near you, someone is staring at a cracked tooth in the bathroom mirror. They've put off calling for months. Maybe years. They're nervous, they're worried about the cost, and they finally pick up the phone.

You answer.

By the time you hang up, they've gone from scared to scheduled. They know your name, they know what will happen at their first visit, and they're actually a little relieved. That's the job, and if it sounds like fun to you, we should talk.

Who we are

We're a growing, family-owned dental practice with two locations in Berks and Schuylkill counties. Our promise is simple: we listen first, explain clearly and treat every patient like family. We're adding technology, growing our team and welcoming more new patients every month, and we need a great voice at the center of it.

What you'll do

• Own the new patient call. This is the most important conversation in our office. You'll greet callers warmly, learn what's really going on, share who we are and book them with the right doctor or hygienist.
• Lead with heart. When a caller opens with "How much is it?" or "Do you take my insurance?", you answer with confidence, then gently steer back to what they need.
• Make the first visit feel easy. Callers hang up knowing what will happen, how long it takes, who they'll meet and what to bring.
• Keep the schedule humming. You'll protect our block schedule, fill openings and keep the day running smoothly for doctors, hygienists and patients.
• Never let anyone slip away. If a caller doesn't book today, you'll follow up within 24 hours.
• Keep getting better. We review real calls together as a team, starting with what went well. We celebrate great calls out loud.

You might be our person if

• People tell you that you have a great phone voice, or that you could talk to anyone.
• You smile when the phone rings. (Callers can hear it.)
• You can guide a conversation without ever making someone feel rushed.
• You like goals, and you like hitting them even more.
• A "no" makes you curious, not discouraged.
• You stay calm and organized when three things happen at once.
• You can learn new software quickly.

Nice to have, not required: dental or healthcare experience, Open Dental, or dental insurance knowledge. We can teach you dentistry. We can't teach warmth. If you've thrived in hospitality, sales, retail or customer service, we want to hear from you.

What you'll get

• $20–$23 an hour plus bonus opportunities
• A friendly, flexible schedule: 30–35 hours a week, Monday through Thursday
• Paid time off
• Retirement benefits, employee discounts and allowances
• Paid training and team building trips
• Clinical and education growth
• Hands-on training and real coaching on the skills that make you great at this
• A team that celebrates wins, including personal ones
• A job where you'll change someone's day, every day

Ready to apply? Show us your phone voice.

Send your resume, then call (570) 345-8007 and leave us a 60-second message telling us about a time you made someone's day. Yes, really. It's the most fun part of our hiring process, and it tells us more than any resume can.

Mangat Family Dentistry PC is an equal opportunity employer.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid time off

Experience:

• Dental receptionist: 1 year (Required)
• Dental terminology: 1 year (Required)
• Dental assisting: 1 year (Required)

Ability to Commute:

• Pine Grove, PA 17963 (Required)

Ability to Relocate:

• Pine Grove, PA 17963: Relocate before starting work (Required)

Work Location: In person