Dental Schedule Coordinator- Front Desk

Overview

As a Dental Schedule Coordinator- Front Desk, you’ll keep the patient experience moving smoothly from the first call through appointment follow-up. You’ll coordinate schedules, support front-desk operations, and maintain accurate records while protecting confidential health information. Your impact: Clear scheduling and dependable patient service help patients access care and help the dental team stay prepared.

Responsibilities

• Schedule, confirm, and adjust appointments; manage intake and care-plan documentation as directed.
• Welcome patients, handle front-desk tasks, and communicate clearly using phone etiquette and multi-line phone systems.
• Review and maintain medical records and electronic health records (EHR), following Health Insurance Portability and Accountability Act (HIPAA) requirements and clinical confidentiality policies.
• Support medical administrative support tasks, including filing, documentation review, health information management, and coordination with billing or medical collection teams.
• Use computer skills and Microsoft Office to update records, manage correspondence, and complete accurate typing and 10-key entry.

Requirements

• Strong patient service, customer service, phone communication, clerical, and administrative skills; medical receptionist, medical scheduling, or front desk experience is valuable.
• Medical office, dental clinic, clinic, hospital, or general office experience preferred.
• Familiarity with EMR/EHR (electronic medical/health records) systems, electronic health records management, and platforms such as Epic, Meditech, Athenahealth, or eClinicalWorks is a plus.
• Knowledge of medical terminology, health insurance, Medicare, medical billing, medical coding, CPT (Current Procedural Terminology), ICD (International Classification of Diseases) coding, including ICD-9 and ICD-10, is helpful.
• Bilingual ability is a plus. Medical office management, care plans, intake, and medical collection experience are also valued.

Pay: $23.00 - $28.00 per hour

Expected hours: 40.0 per week

Work Location: In person