Dental Receptionist

Overview

We are seeking a dedicated and detail-oriented Dental Receptionist to join our healthcare team. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a comprehensive understanding of dental office operations. As a Dental Receptionist, you will serve as the first point of contact for patients, manage appointment scheduling, handle medical billing and collections, and ensure the smooth functioning of daily clinic activities. Your role is vital in providing exceptional patient service while maintaining compliance with healthcare regulations and confidentiality policies.

Responsibilities

• Greet patients warmly and professionally, establishing a welcoming environment at the front desk.
• Schedule appointments efficiently using electronic health record (EHR) systems such as Epic, Meditech, or eClinicalWorks.
• Verify patient insurance coverage and process health insurance claims using systems like Athenahealth or other EHR platforms.
• Manage medical billing and collections, including Medicare and other insurance reimbursements, ensuring accuracy and timeliness.
• Review medical documentation for completeness and accuracy, adhering to HIPAA and clinical confidentiality policies.
• Maintain accurate patient records, update electronic health records (EHR), and ensure proper documentation review.
• Handle phone communication with patients regarding appointments, billing inquiries, and general questions with professional phone etiquette.
• Assist with medical coding tasks such as CPT coding, ICD-9/10 coding, and ICD coding to support accurate billing processes.
• Support clinic operations through administrative tasks including typing reports, managing medical records, and utilizing Microsoft Office tools.
• Demonstrate excellent customer service skills by addressing patient needs promptly and courteously while maintaining clinic efficiency.

Qualifications

• Prior experience in a medical or dental office setting with strong clerical and administrative support skills.
• Proficiency in EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; familiarity with electronic health records management is essential.
• Knowledge of medical billing procedures, including Medicare claims processing and health insurance verification.
• Understanding of medical terminology, CPT coding, ICD-9/10 coding, and documentation review processes.
• Excellent computer skills with proficiency in Microsoft Office Suite; typing speed of at least 10 key digits per minute is preferred.
• Strong organizational skills with the ability to multitask in a fast-paced environment while maintaining attention to detail.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Knowledge of HIPAA regulations and clinical confidentiality policies to ensure compliance at all times.
• Exceptional customer service skills combined with professional phone etiquette and effective communication abilities.

Join our team to provide outstanding administrative support that enhances patient care experiences while ensuring operational excellence within our dental practice!

Pay: From $25.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid sick time

Work Location: In person