Dental Receptionist / Treatment Coordinator

Join Our Team at Bright Dental!

Bilingual Dental Receptionist / Treatment Coordinator

Fluency in BOTH English and Spanish is mandatory for this position.

IMPORTANT — PREVIOUS DENTAL OFFICE EXPERIENCE REQUIRED

$22–$28 per hour + Performance-Based Treatment Coordinator Bonuses

Full-Time | Des Plaines, IL

Are you a friendly, energetic, and motivated dental professional who loves helping patients and making a difference?

Bright Dental is a modern, patient-focused dental practice in Des Plaines, IL, looking for an exceptional Bilingual Dental Front Desk Receptionist / Treatment Coordinator to join our growing team!

We are looking for someone who is more than just a receptionist. Our ideal candidate is confident, organized, professional, and passionate about creating an outstanding patient experience.

Fluency in English and Spanish is REQUIRED. You must be comfortable communicating with Spanish-speaking patients and accurately interpreting conversations between patients and our dental team.

We offer competitive hourly compensation PLUS the opportunity to earn additional monthly performance-based bonuses for treatment coordination!

If you enjoy building relationships, presenting treatment plans, and helping patients feel confident about their dental care, we would love to meet you!

Your Responsibilities

Front Desk & Patient Experience

• Welcome patients with a warm, friendly, and professional attitude.
• Answer incoming calls, schedule appointments, and manage patient communications.
• Coordinate patient check-in and check-out.
• Maintain an organized and productive appointment schedule.
• Confirm appointments and follow up with patients regarding pending treatment.
• Work closely with the dentist, hygienist, and clinical team.

Treatment Coordination & Patient Financing

• Present dentist-recommended treatment plans confidently and professionally.
• Explain treatment estimates, insurance benefits, and out-of-pocket expenses.
• Discuss available payment arrangements and financing options.
• Help patients understand their treatment options and make informed decisions.
• Follow up with patients who have unscheduled treatment.
• Assist with scheduling restorative, cosmetic, implant, and other dental procedures.
• Build trust with patients through clear communication and compassionate service.
• Maintain accurate treatment coordination records and patient follow-up documentation.

Bilingual English/Spanish Communication — REQUIRED

• Speak and understand English and Spanish fluently.
• Accurately interpret conversations between dentists and Spanish-speaking patients.
• Communicate treatment plans, financial estimates, appointment details, and routine instructions in Spanish.
• Assist with routine written translations when necessary.
• Maintain patient confidentiality and communicate accurately and professionally.
• Refer clinical questions and informed consent explanations to the treating dentist.

Dental Insurance & Administrative Duties

• Verify insurance eligibility and dental benefits.
• Explain PPO insurance coverage and patient financial responsibilities.
• Prepare treatment estimates and assist with preauthorizations.
• Process patient payments and manage outstanding balances.
• Maintain accurate patient records and administrative documentation.
• Use dental practice management software efficiently.

Required Qualifications

• Fluent in English and Spanish — REQUIRED.
• Strong verbal communication and interpersonal skills.
• Confident and comfortable discussing treatment plans and financial arrangements.
• Excellent organizational and multitasking abilities.
• Friendly, dependable, professional, and detail-oriented.
• Ability to work effectively in a fast-paced dental environment.
• Commitment to excellent patient service and teamwork.

Preferred Qualifications

• Previous dental front desk or treatment coordination experience.
• Experience presenting dental treatment plans and discussing financing.
• Knowledge of dental insurance, PPO plans, and benefit verification.
• Experience with Dentrix Ascend or similar dental software.
• Familiarity with dental terminology and procedures.

Compensation & Performance Bonuses

Competitive Hourly Pay: $22–$28 per hour, based on experience and qualifications.

PLUS Additional Monthly Treatment Coordinator Performance Bonuses!

At Bright Dental, we believe in recognizing and rewarding team members who demonstrate exceptional patient service, strong communication, and effective treatment coordination.

Eligible employees have the opportunity to earn additional monthly performance-based bonuses for:

• Effectively communicating dentist-recommended treatment plans and helping patients make informed decisions.
• Consistently following up with patients regarding unscheduled or pending treatment.
• Helping patients understand their insurance benefits, financial responsibilities, and available payment options.
• Maintaining accurate treatment coordination documentation and patient follow-up records.
• Demonstrating excellent patient communication, teamwork, and professionalism.
• Meeting established treatment coordination performance and quality standards.

Performance bonuses are additional to hourly compensation and are subject to the practice's established bonus program and eligibility requirements.

The specific bonus structure will be explained during the interview process.

Why You'll Love Working at Bright Dental

• Competitive hourly pay PLUS performance-based bonus opportunities.
• Friendly, supportive, and professional team environment.
• Modern dental office with advanced technology.
• Exposure to general, cosmetic, restorative, implant, and orthodontic dentistry.
• Dental benefits.
• Opportunities to develop your skills and grow professionally.
• A workplace where your contributions are appreciated.
• Opportunity to increase your earnings through excellent treatment coordination performance.

The Person We're Looking For

We want someone who takes pride in their work, enjoys connecting with patients, and understands the importance of creating a positive dental experience.

You should be comfortable taking initiative, communicating confidently, staying organized, and helping patients understand and schedule their recommended treatment.

We especially value individuals who can build trust with patients, communicate financial information clearly, and support the practice through outstanding treatment coordination.

If you are bilingual in English and Spanish, have a positive attitude, and are ready to become an important part of our dental team, we want to hear from you!

Location: 737 W Golf Road, Des Plaines, IL 60016

Compensation: $22–$28 per hour, depending on experience and qualifications, plus eligibility for additional monthly performance-based bonuses.

Apply Today! Submit your resume through Indeed. Qualified applicants will be contacted for an interview.

Pay: $22.00 - $28.00 per hour

Expected hours: 35.0 – 45.0 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Des Plaines, IL 60016 (Required)

Ability to Relocate:

• Des Plaines, IL 60016: Relocate before starting work (Required)

Work Location: In person