Dental Receptionist

Dental Receptionist – DDS Northwest

DDS Northwest is looking for a friendly, organized, dependable Dental Receptionist to join our growing team in Coeur d’Alene.

This is an in-person, full-time position for someone who enjoys working with people, communicates well, and can help keep a busy dental office running smoothly. You’ll be one of the first people patients interact with, so we’re looking for someone who can create a welcoming experience while staying organized and professional.

Responsibilities

• Greet and check patients in and out
• Answer incoming phone calls and assist patients professionally
• Schedule, confirm, and coordinate patient appointments
• Help maintain an organized and efficient front desk
• Collect and update patient information
• Verify insurance information and assist with basic insurance-related questions
• Collect patient payments and help maintain accurate account information
• Communicate with doctors and team members regarding scheduling and patient needs
• Follow up with patients regarding appointments when needed
• Maintain accurate patient records and protect patient confidentiality
• Help create a positive, dependable patient experience from the first phone call through checkout

What We’re Looking For

• Strong communication and customer-service skills
• Dependable, punctual, and organized
• Comfortable speaking with patients both in person and over the phone
• Able to multitask and stay calm in a busy office
• Comfortable using computers and learning dental office software
• Professional attitude and appearance
• Dental or medical front-office experience is preferred, but we are open to the right candidate with strong customer-service and administrative experience

Position Details

• Full-time
• In person at DDS Northwest in Coeur d’Alene, Idaho
• Pay: $21–$24 per hour, depending on experience

DDS Northwest is focused on providing excellent patient care and creating an office experience where patients feel heard, respected, and taken care of. We’re looking for someone who wants to become a dependable part of the team and grow with the practice.

That wording also serves our strategy better: we're not presenting this as a replacement hire or saying anything that could tip Lacey off about the eventual plan.

Pay: $21.00 - $24.00 per hour

People with a criminal record are encouraged to apply

Application Question(s):

• What interests you about working in a dental office and in a patient-facing role?
• Tell us about a time you had to handle multiple priorities at once. How did you stay organized?
• How would you handle a patient who is frustrated or upset about an appointment, wait time, or bill?

Ability to Commute:

• Coeur d'Alene, ID 83814 (Preferred)

Work Location: In person