Dental Receptionist

About the Opportunity

Are you looking for an exciting opportunity to join a thriving, innovative dental practice in the heart of Mission Valley, San Diego? Libby Dental is seeking an enthusiastic, experienced Patient Coordinator to join our growing team.

This is an excellent opportunity for a motivated, personable professional who enjoys building meaningful patient relationships, creating exceptional patient experiences, and contributing to the success of a collaborative dental practice.

About Us

At Libby Dental, we take pride in providing exceptional dental care to the San Diego community. As a full-service dental practice, we offer comprehensive family, cosmetic, and restorative dentistry, combining advanced technology with the personalized attention and warmth of a neighborhood dental office.

Our mission is to continually elevate the patient experience while helping our patients achieve and maintain healthy, confident smiles. We believe exceptional dentistry begins with exceptional people, and our team is committed to delivering compassionate, high-quality care at every interaction.

About You

The ideal candidate is upbeat, outgoing, highly organized, and detail-oriented, with a genuine passion for working with people. You thrive in a team-oriented environment, communicate confidently, and understand the importance of creating a positive and welcoming experience for every patient.

You are comfortable engaging in face-to-face conversations, discussing treatment recommendations and financial arrangements, and balancing multiple responsibilities in a fast-paced dental office.

We are looking for someone who takes initiative, demonstrates professionalism, and is committed to supporting both our patients and the overall success of the practice.

Prior dental office experience is required.

About the Position

The Patient Coordinator plays an essential role in the daily operations of the practice and serves as a primary point of contact for our patients. This position requires strong organizational skills, excellent communication abilities, financial acumen, and a patient-centered approach.

Responsibilities include, but are not limited to:

Patient Scheduling & Experience

• Manage and optimize the practice schedule to ensure efficient patient flow and maximize scheduling opportunities.
• Establish and maintain scheduling policies, procedures, and protocols.
• Oversee patient management processes, including new patient onboarding, patient experience initiatives, and reengagement strategies.
• Build positive patient relationships and help ensure a seamless experience from the initial phone call through completion of treatment.

Treatment Planning & Financial Coordination

• Review and manage patient dental benefit information, including verifying and updating insurance coverage and benefit details.
• Educate patients on their dental benefits and help them understand their available coverage.
• Conduct financial consultations with new and existing patients when treatment plans are presented.
• Clearly communicate doctor-recommended treatment plans, help patients understand the value and importance of recommended care, and review available financial arrangements.
• Support treatment acceptance through effective communication, patient education, and follow-through.

Administrative & Office Operations

• Ensure patient records are accurate, complete, and maintained in accordance with confidentiality requirements and practice policies.
• Follow established practice policies, procedures, protocols, and operational goals.
• Complete all responsibilities associated with properly opening and closing the practice.
• Monitor and maintain front office supplies.
• Maintain and balance petty cash.
• Sort, organize, and distribute incoming and outgoing mail.
• Maintain a clean, organized, professional, and welcoming office environment.
• Maintain regular and predictable attendance.
• Perform other duties as assigned.

What We Offer

• Full-time employment.
• Health insurance benefits.
• Dental insurance benefits.
• Retirement investment opportunity.
• Compensation commensurate with experience.
• An opportunity to grow professionally within a collaborative and patient-focused dental practice.

How to Apply

If you are an experienced dental professional who enjoys working with patients, thrives in a team environment, and is looking for an opportunity to grow your skills and take on meaningful responsibilities, we would love to hear from you!

Please submit the following for consideration:

• Cover letter.
• Current resume.
• Three (3) professional references.

We look forward to learning more about you!

Pay: $26.00 - $32.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person