Dental Receptionist

Job Summary:
The Dental Receptionist helps create a welcoming, organized experience for patients while supporting the daily operations of a dental office. This front-office role coordinates appointments, assists with check-in and check-out, maintains accurate records, and supports clear communication between patients and the care team. Success in this position requires strong customer service, attention to detail, and the ability to manage administrative tasks in a busy clinical setting.

Responsibilities:

• Welcome patients and manage check-in and check-out professionally and efficiently.
• Schedule appointments using dental office management software and help maintain an effective patient flow.
• Verify insurance eligibility and coverage, and support billing and payment processing.
• Update patient records, review documentation, and maintain confidentiality in accordance with HIPAA requirements.
• Assist with intake, including entering patient information and medical history details.
• Answer and direct calls, respond to routine patient inquiries, and coordinate appointment requests.
• Organize dental records and other office documents, both electronic and paper.
• Coordinate communication between patients and clinical staff to support care delivery.
• Complete general clerical tasks, including data entry, report preparation, and maintaining organized files.

Qualifications:

• Experience in a dental or medical reception role, or comparable clinical front-office experience.
• Familiarity with dental terminology, insurance verification, billing procedures, and relevant coding practices.
• Experience with dental or medical record systems; knowledge of Dentrix, Eaglesoft, eClinicalWorks, Meditech, Epic, or Athenahealth is helpful.
• Proficiency with computers and common office software, including word processing and spreadsheets.
• Strong organization, accuracy, communication, and customer service skills.
• Professional phone etiquette and the ability to manage multiple tasks in a fast-paced environment.
• Bilingual communication skills are a plus.

Pay: $16.00 - $19.00 per hour

Benefits:

• Dental insurance
• Paid time off

Work Location: In person