Dental Receptionist - Scheduling Coordinator

Job Summary

Our orthodontic practice is seeking a friendly, upbeat, organized, and detail-oriented individual to join our team as a Scheduling Coordinator. This individual will be responsible for managing the daily patient schedule and serving as a primary point of contact for patients and families. This individual plays an important role in creating a positive patient experience through excellent customer service, effective communication, and efficient appointment coordination.

In addition to the primary scheduling responsibilities, this position will be cross-trained to provide backup support to the Financial Coordinator when needed. This includes assisting with insurance verification, payment processing, patient accounts, financial arrangements, and insurance follow-up.

The ideal candidate is personable, dependable, self-motivated, and able to multitask in a fast-paced environment. We are looking for someone who takes initiative, enjoyes building relationships with patients and families, and is willing to learn additional aspects of the practice to support the overall success of the team.

Responsibilities and Duties

Include, but are not limited to:

• Greeting patients and families and provide exceptional customer service
• Answering phones and responding to patient questions and inquiries
• Scheduling and confirming appointments to maintain an efficient schedule
• Following up with patients regarding missed appointments and scheudling needs
• Sending letters to patients
• Collecting and posting payments to patient accounts
• Communicating with insurance companies to verify patient benefits and eligibility
• Maintaining communication with other dental offices
• Provide backup support to the Financial Coordinator as needed
• Assist with presenting treatment fees and explaining payment options
• Follow up on outstanding balances and insurance claims

Qualifications and Skills

Include, but not limited to:

Strong verbal and written communication skills required

Previous orthodontic/dental experience preferred

Computer proficiency (Microsoft Office, etc.)

Comfortable discussing financial information and payment arrangements with patients and families

Basic knowledge of dental or orthodontic insurance and benefits preferred

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Flexible spending account
• Paid time off
• Uniform allowance

Work Location: In person