Dental Receptionist - Pediatric Office

Job description:

Position Summary

We are looking for a friendly, organized, and dependable Pediatric Dental Office Receptionist to join our team. As the first point of contact for our patients and families, you will play a vital role in creating a welcoming experience while keeping our busy pediatric dental practice running smoothly.

Punctuality, reliability, and exceptional attention to detail are essential for this position. We need someone who takes pride in being consistently on time, follows through on responsibilities, and understands the importance of accuracy in scheduling, patient records, and daily office operations. The ideal candidate is highly organized, proactive, and dependable, with a strong sense of accountability and the ability to manage multiple priorities without sacrificing accuracy.

This position requires exceptional customer service, strong communication skills, and the ability to multitask effectively in a fast-paced environment while maintaining a warm, professional, and welcoming atmosphere for our patients and their families.

Primary Responsibilities

Patient Care & Customer Service

• Welcome patients and families with a warm, positive attitude.
• Answer incoming phone calls promptly.
• Respond to text messages, emails, voicemail, and other office communications throughout the day.
• Offer refreshments to parents during longer appointments.
• Assist patients with check-in, paperwork, scheduling, and questions.
• Help maintain a clean, welcoming lobby and play area.

Scheduling & Appointment Management

• Schedule new and existing patient appointments.
• Fill open appointment times using ASAP lists, recall lists, and referral tracking.
• Make reminder calls and send appointment reminder texts.
• Provide special instructions for sedation appointments, including fasting reminders.
• Confirm General Anesthesia (GA) appointments and travel arrangements.
• Contact patients regarding broken or missed appointments and assist with rescheduling.
• Prepare schedules and routing slips for upcoming clinic and surgery days.

Insurance & Patient Records

• Verify dental insurance benefits and eligibility before appointments.
• Update patient demographics, insurance information, and provider assignments.
• Ensure required patient forms are current.
• Obtain records from referring offices and specialists.
• Process referral information and maintain referral tracking.
• Prepare new patient packets and required documentation.

General Anesthesia (GA) Coordination

• Coordinate General Anesthesia scheduling and documentation.
• Confirm arrival, pre-operative appointments, and surgery instructions with patients.
• Audit GA appointments to ensure all required authorizations, travel orders, and documentation have been completed.

Administrative Duties

• Open and prepare the office each morning.
• Monitor voicemail, texts, emails, and office communications throughout the day.
• Process payments accurately.
• Enter specialist reports and communicate with providers.
• Review administrative notes requiring follow-up.
• Assist coworkers and providers whenever needed. (And they will assist you!)

Qualifications

• High school diploma or equivalent required.
• Previous dental, medical, or healthcare front office experience preferred.
• Computer problem solving/fast typing ability.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable learning new office systems.
• Positive attitude, dependable work ethic, and attention to detail.
• Enjoys working with children and families.

Compensation & Benefits

Schedule & Availability

• Full-time position
• Monday, Wednesday, Thursday & Friday: 7:45 AM – 4:15 PM
• Tuesday: 6:45 AM – 3:15 PM
• Lunch break: 30 minutes
• Occasional early starts: On select days, an earlier start may be needed as early as 5:30 AM, with an anticipated departure time of 2:00 PM.

Flexibility is important. Candidates must be willing to accommodate occasional schedule adjustments. One of the perks of this position is that the latest scheduled departure time is typically 4:30 PM!

If an occasional 5:30 AM start would be difficult for you, please be open about this during the interview. This will not automatically disqualify you from consideration. We value honesty and want to find a schedule that works for both our team and the right candidate.

Compensation

• Starting wage of $23.00 per hour, based on experience.
• Opportunities for advancement and wage increases based on performance, initiative, and professional growth. Are you a 'YES' person? We believe in recognizing motivated team members who consistently provide outstanding patient care and contribute to the success of our practice.

Paid Vacation (Full-Time Employees)

• Eligible after successful completion of a 90-day introductory period.
• Accrue up to 10 paid vacation days (80 hours) per year, prorated based on hire date.
• Additional vacation time may be earned through continued employment, increasing annually up to 15 paid vacation days (120 hours maximum).
• Part-time employees are not eligible for paid vacation benefits.

Medical Insurance

• Available to full-time employees after 90 days of employment.
• Option to enroll one dependent.
• Just Kids, Inc. pays 50% of the employee's medical insurance premium, with the remaining portion paid through payroll deduction.

401(k) Retirement Plan

• Eligible after:
• Age 21 or older
• One year of employment
• At least 1,000 hours worked
• Enrollment begins on the next January 1 or July 1 after eligibility requirements are met.

401(k) Employer Match

We proudly offer a Safe Harbor employer match:

• 100% match on the first 3% you contribute.
• 50% match on the next 2% you contribute.
• Maximum employer match of 4%.

Training & Professional Development
We believe great employees are developed. Not just hired. You'll receive hands-on training from several experienced team members, each bringing their own knowledge, techniques, and experience. We'll teach you everything from dental terminology and procedures to scheduling, insurance verification, and daily office operations.

Our team is patient, supportive, and committed to helping new employees succeed. Everyone learns at a different pace, and as long as you're willing to ask questions, work hard, and continue growing, we'll be there to support you every step of the way.

Why Join Our Team?

At Just Kids Pediatric Dentistry, we pride ourselves on creating a positive, family-oriented workplace where teamwork, kindness, and exceptional patient care come first. If you enjoy working with children, value building relationships with families, and are looking for a career with opportunities to grow, we'd love to meet you!

Pay: From $23.00 per hour

Expected hours: 40.0 per week

Work Location: In person