Dental Receptionist

Job Summary
We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, manage appointment scheduling, handle administrative tasks, and ensure smooth clinic operations. This role requires excellent communication skills, proficiency with dental and medical office systems, and a strong understanding of healthcare documentation and billing processes. Bilingual abilities are a plus to effectively serve diverse patient populations. The Dental Receptionist plays a vital role in maintaining patient satisfaction and supporting the clinical team through efficient administrative support.

Duties

• Greet patients warmly and provide exceptional front desk customer service
• Schedule, confirm, and reschedule patient appointments using systems such as Eaglesoft, Dentrix, or other EMR/EHR platforms
• Verify insurance coverage and perform insurance verification procedures
• Manage patient check-in and check-out processes with attention to accuracy and HIPAA compliance
• Collect payments, process co-pays, and handle medical billing using CPT coding, ICD-9/10 coding, and Meditech or similar billing software
• Maintain accurate and organized medical records in compliance with health information management standards
• Review documentation for completeness and accuracy before submission or filing
• Answer multi-line phone systems with professional phone etiquette; handle inquiries efficiently
• Assist with medical administrative support including filing, data entry, and documentation review
• Support clinic operations by managing appointment schedules and coordinating care plans as needed
• Ensure compliance with HIPAA regulations and maintain confidentiality of patient information

Experience

• Prior experience in a dental or medical office environment is highly preferred, including familiarity with dental terminology, medical terminology, ICD coding, ICD-10/ICD-9 coding, CPT coding, and insurance billing procedures
• Proficiency with dental practice management software such as Eaglesoft or Dentrix is essential; experience with EMR/EHR systems like Epic, Meditech, Athenahealth, eClinicalWorks is advantageous
• Strong computer skills including Microsoft Office Suite (Word, Excel) and typing skills (including 10-key typing) are required
• Demonstrated ability to handle multi-line phone systems efficiently while maintaining professionalism in patient interactions
• Knowledge of HIPAA regulations and health information management practices is necessary
• Bilingual skills are considered a significant asset for serving diverse patient populations
• Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment
• Previous experience in a dental clinic or healthcare setting enhances candidacy but is not mandatory; training will be provided for specific software platforms

This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing exceptional patient care through efficient administrative support.

Job Type: Full-time

Pay: $15.00 - $24.00 per hour

Benefits:

• Employee discount

Work Location: In person