Dental Receptionist

Overview

We are seeking a dedicated and detail-oriented Dental Receptionist to join our healthcare team. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a passion for providing exceptional patient service. As a Dental Receptionist, you will serve as the first point of contact for patients, managing appointments, handling medical records, and supporting clinical staff to ensure smooth daily operations within the dental practice. This role offers an engaging environment for individuals committed to healthcare excellence and patient satisfaction.

Duties

• Greet patients warmly and professionally, ensuring a positive first impression and delivering outstanding customer service.
• Schedule and confirm dental appointments using electronic scheduling systems such as Epic, Meditech, or similar EMR (Electronic Medical Records) systems.
• Manage patient check-in and check-out processes efficiently while verifying insurance information and updating patient records in compliance with HIPAA regulations.
• Collect payments, process medical collections, and handle billing procedures utilizing medical billing software like Athenahealth or eClinicalWorks.
• Review and maintain accurate documentation of patient visits, treatment plans, and care instructions in accordance with clinical confidentiality policies.
• Answer phone inquiries promptly with proper phone etiquette, providing information about services, appointment availability, and insurance coverage.
• Support clinical staff by managing medical records, filing documents, and ensuring compliance with health information management standards.
• Assist with administrative tasks such as data entry, typing reports, and maintaining office supplies to ensure an organized workflow within the dental office.

Skills

• Proven experience in medical administrative support within a dental or healthcare setting; clinic experience preferred.
• Strong knowledge of EMR/EHR systems including Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms.
• Familiarity with health insurance processes including Medicare, CPT coding, ICD-9/ICD-10 coding, and medical billing procedures.
• Excellent communication skills with the ability to provide clear information to patients and team members; bilingual abilities are a plus.
• Proficiency in Microsoft Office applications such as Word and Excel for documentation review and report generation.
• Demonstrated ability to handle sensitive information with discretion while adhering to HIPAA guidelines.
• Strong organizational skills with attention to detail in managing medical records, appointment scheduling, and filing systems.
• Ability to multitask efficiently in a fast-paced environment while maintaining professionalism at all times.

Join our team as a Dental Receptionist to deliver exceptional administrative support that enhances patient experiences and promotes efficient clinic operations!

Pay: $20.00 - $25.00 per hour

Work Location: In person