Dental Receptionist – Experienced Dental Front Desk

Job Summary

South Georgia Smiles is a growing family dental practice in Albany, GA, seeking an experienced, dependable, and motivated Dental Receptionist to join our team.

We are looking for someone with previous dental front office experience who understands the daily operations of a busy dental practice and can confidently assist with scheduling, insurance verification, patient communication, and front desk responsibilities.

The ideal candidate is organized, professional, detail-oriented, and comfortable working in a fast-paced dental environment. We need a team player who takes initiative, understands the importance of maintaining a productive schedule, and is committed to providing excellent patient service.

Responsibilities

• Answer incoming calls professionally and efficiently
• Schedule, confirm, and manage patient appointments
• Maintain a productive schedule by filling cancellations and scheduling recall patients
• Check patients in and out accurately and efficiently
• Verify dental insurance eligibility, benefits, and coverage
• Work with Medicaid and commercial dental insurance plans
• Collect copayments, patient balances, and other payments
• Accurately enter and update patient demographics and insurance information
• Review patient accounts and communicate financial responsibilities
• Assist with treatment plan scheduling and patient follow-up
• Maintain accurate patient records and documentation
• Communicate effectively with clinical staff to support smooth daily operations
• Help meet daily scheduling and patient service goals
• Provide a welcoming, professional experience for patients and families

Qualifications & Skills

• Minimum 1 year of dental front office experience required
• Experience with dental scheduling, insurance verification, and patient registration
• Knowledge of dental terminology and common dental procedures
• Experience working with Medicaid dental plans strongly preferred
• Experience with Denticon or similar dental practice management software preferred
• Strong telephone etiquette and customer service skills
• Ability to multitask and prioritize responsibilities in a busy dental office
• Strong attention to detail and accuracy
• Comfortable using computers and dental office technology
• Dependable, punctual, and professional
• Positive attitude and ability to work well with a team
• Self-motivated with the ability to work independently

What We're Looking For

We are especially interested in candidates who have worked in a dental office and understand the importance of accurate insurance verification, efficient scheduling, patient retention, and maintaining a positive patient experience.

We value employees who take ownership of their responsibilities, communicate effectively, and contribute to the overall success of the practice.

Experience

Dental front office: 1 year (Required)

Dental insurance verification: 1 year (Preferred)

Dental insurance: Experience preferred

Denticon: Experience preferred

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person