Dental Receptionist

Dental Receptionist / Front Desk Coordinator

Distinctive Dental Care | Oswego, IL

Job Type: Full-Time
Pay: $20–$23/hour, based on experience
Schedule: Monday–Thursday and alternating Saturdays

About Us

Distinctive Dental Care is a growing, modern dental practice in Oswego, IL, focused on providing exceptional patient care and a welcoming experience. We are seeking an experienced, personable, organized, and highly motivated Dental Receptionist to join our team.

We are looking for someone who takes initiative, communicates confidently, and understands how to keep a dental practice running efficiently. This position requires more than answering phones — we want someone who takes ownership of the schedule, patient experience, and front-office responsibilities.

Responsibilities

• Greet patients, manage check-in/check-out, and provide exceptional customer service.
• Answer incoming calls, respond to messages, and convert new-patient inquiries into scheduled appointments.
• Maintain a productive schedule by filling cancellations and minimizing openings.
• Manage appointment confirmations, recall, and overdue hygiene scheduling.
• Follow up with patients who have unscheduled treatment and help convert recommended treatment into appointments.
• Present treatment estimates, explain payment options, and coordinate financing when appropriate.
• Collect payments and outstanding balances at the time of service.
• Verify patient insurance information and communicate estimated benefits and out-of-pocket expenses.
• Maintain accurate patient records and scheduling information in Dentrix Ascend.
• Collaborate with the dentist, clinical team, and billing coordinator to ensure smooth daily operations.
• Proactively complete administrative tasks and patient outreach during downtime.

Qualifications

• Dental front-office experience strongly preferred.
• Experience with Dentrix Ascend or similar software preferred.
• Understanding of dental insurance, treatment estimates, and scheduling.
• Excellent communication, organization, and multitasking skills.
• Comfortable discussing finances and collecting payments.
• Friendly, professional, dependable, and detail-oriented.
• Self-motivated with the ability to work independently and take initiative.
• Strong follow-through, accountability, and a team-first attitude.

What We Offer

• Competitive hourly compensation based on experience.
• Supportive, professional, and team-oriented environment.
• Modern dental office with opportunities for professional growth.
• Consistent work schedule and long-term career opportunities.

How to Apply

Please submit your resume detailing your dental front-office experience and familiarity with dental software.

We are looking for a dependable, proactive team member who takes pride in their work and wants to contribute to the growth and success of our practice.

Pay: $20.00 - $23.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Paid training

Work Location: In person