Dental Receptionist

Job Overview

We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental team! In this essential role, you will be the friendly first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to check-out. Your expertise in medical administrative support, proficiency with electronic health records (EHR) systems, and knowledge of dental and medical terminology will help streamline clinic operations. This position offers an exciting opportunity to combine excellent customer service with clinical confidentiality policies, all while supporting the delivery of exceptional dental care.

Duties

• Greet patients warmly, verify their appointment details, and check in efficiently using EMR/EHR systems such as Epic, Meditech, or eClinicalWorks
• Manage patient scheduling, appointment confirmations, and rescheduling to optimize clinic flow
• Handle phone communication with professionalism, providing clear information and answering inquiries about services and insurance
• Assist with medical billing and collections, including understanding health insurance plans like Medicare and Medicaid, and processing payments accurately
• Review documentation for accuracy, ensuring compliance with HIPAA regulations and clinical confidentiality policies
• Maintain accurate medical records, including documentation review and updates within electronic health record systems
• Support front desk operations by managing office supplies, filing patient records, and performing clerical tasks such as typing and data entry with high accuracy

Qualifications

• Proven experience in a medical or dental office environment with strong familiarity in clinic experience and medical office management
• Proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth, or similar platforms; experience with electronic health records management is highly preferred
• Knowledge of medical coding including CPT coding, ICD-9/10 codes for accurate documentation review and billing processes
• Strong understanding of health insurance procedures, including Medicare and Medicaid billing requirements
• Excellent customer service skills combined with phone etiquette and professional communication abilities
• Bilingual skills are a plus to serve diverse patient populations effectively
• Demonstrated ability to handle medical administrative support tasks efficiently while maintaining clinical confidentiality policies
• Competent in Microsoft Office Suite (Word, Excel) along with 10-key typing skills for accurate data entry
• Ability to multitask in a fast-paced environment while maintaining attention to detail and professionalism

Join us in delivering outstanding patient care through exceptional administrative support! This paid position offers a rewarding environment where your organizational skills and healthcare knowledge will make a meaningful difference every day.

Pay: $25.81 - $27.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person