dental receptionist / assistant

Job Summary

Join our dental team as a dental receptionist / assistant, helping patients feel welcome while keeping front-desk and clinical support running smoothly. You’ll coordinate appointments, manage records, assist with administrative tasks, and support the care team within your training and assigned responsibilities. Dental clinic experience is preferred; clinic or medical office experience is also valuable.

Duties

• Welcome patients, provide attentive customer service, manage front desk tasks, and handle phone communication with professional phone etiquette.
• Schedule appointments, support medical scheduling workflows, and assist with medical administrative support, filing, and documentation review.
• Maintain medical records and electronic health records (EHR) management in EMR/EHR systems, following HIPAA (Health Insurance Portability and Accountability Act) and clinical confidentiality policies.
• Support medical billing, medical collection, health insurance processes, and care plan documentation; refer coding questions to qualified staff.
• Your impact: Accurate scheduling and records help patients access timely care and enable the dental team to focus on treatment.

Skills

• Strong patient service, customer service, clerical experience, administrative experience, office experience, typing, 10-key typing, and computer skills; Microsoft Office proficiency is useful.
• Medical receptionist, medical office experience, medical office management, health information management, and medical terminology knowledge are preferred.
• Familiarity with EMR systems and EHR systems such as Epic, Meditech, Athenahealth, and eClinicalWorks is an asset.
• Knowledge of CPT (Current Procedural Terminology) coding, ICD (International Classification of Diseases) coding, ICD-9, ICD-10, Medicare, medical coding, and health insurance is preferred.
• Bilingual ability and experience with dental clinics are valued; familiarity with documentation review and care plans is also helpful.

Pay: $22.00 - $29.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person