Dental Practice Manager

NAMAY DENTISTRY is looking for a full-time Practice Manager in Maumee!

Lead a great team. Support excellent patient care. Help build a successful practice.

At Namay Dentistry, those goals go hand in hand. We are looking for a Practice Manager who is excited to lead a great team, create an excellent experience for every patient, and support daily operations to run a successful practice. You’ll play an important role in creating an office where patients feel cared for, the team feels supported, and the practice can succeed.

Here’s what you can expect...

✔ A leadership role with a meaningful impact on patients, the team, and the practice
✔ A positive, supportive, patient-focused work environment
✔ Opportunities for ongoing learning and professional development
✔ A role where you can utilize and apply your individual skillset in a mix of ways: team leadership, patient care, and practice operations

Compensation:

• [$54,000-$74,000 per year]

Key Responsibilities:

• Lead daily front office operations, including scheduling, patient communication, and treatment follow-up.
• Help ensure patients understand their treatment and financial arrangements.
• Oversee insurance coordination, pre-authorizations, claim follow-up, and appeals.
• Monitor production, collections, accounts receivable, payment plans, and other practice results.
• Reconcile daily collections, prepare deposits, and ensure financial reports are completed accurately.
• Support hiring, onboarding, training, coaching, employee reviews, and retention.
• Submit accurate payroll information and maintain required employee records.
• Help the team follow HIPAA, OSHA, and practice policies.
• Lead team huddles, staff meetings, communicate priorities, and follow up on responsibilities.
• Coordinate office schedules, supplies, equipment, facility needs, and vendors.
• Work with the doctor and team to identify challenges, improve operations, and support practice goals.
• Participate in marketing and community efforts that help patients connect with the practice.

Performance Expectations:

• Patients receive attentive, professional care and a positive experience.
• Scheduling and front office systems support a smooth, well-organized day.
• Insurance and financial processes are handled accurately and followed up on consistently.
• Team members understand their responsibilities and receive clear, supportive feedback.
• Practice goals are monitored, progress is shared, and challenges are addressed.
• The office maintains a safe, respectful, and positive environment.

Essential Functions:

• Communicate clearly and professionally with patients, doctors, staff, insurance companies, and vendors.
• Stay organized, calm, and adaptable in a busy environment.
• Handle confidential information with care.
• Prioritize responsibilities and follow through independently.
• Work cooperatively with the doctor and team.
• Accept feedback and use it to support continued growth.
• Build trust with patients and coworkers.

Successful Candidates will have the following Personal Characteristics:

• A commitment to excellent patient care.
• A supportive, accountable approach to team leadership.
• Strong organization and attention to detail.
• Confidence addressing challenges and resolving concerns professionally.
• A desire to help the team grow and the practice succeed.
• The ability to keep patient needs and daily operations in focus.

Qualifications:

• An associate degree in Medical Office Management or at least three years of experience in the dental field.
• Experience with basic accounting or finance.
• Experience with dental insurance billing and coding.
• Familiarity with dental insurance processes and ADA codes.
• Strong communication, math, organization, and problem-solving skills.
• Experience supporting or leading a team is preferred.

Office Hours for this Position:

• Monday: 8:00am-5:00pm
• Tuesday: 8:00am-5:00pm
• Wednesday: 8:00am-5:00pm
• Thursday: 9:00am-12:00pm
• Friday: 7:00am-2:00pm

Benefits:

• Paid Time Off
• Paid Holidays
• Health insurance
• Dental Benefits
• 401(k)
• Uniform Reimbursement

Work Location: In person – Maumee, OH

Pay: $54,000.00 - $74,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person