Dental Office Treatment Coordinator

We are seeking an experienced, organized, and patient-focused Dental Treatment Coordinator who can confidently manage all aspects of the dental front office. The ideal candidate is a team player who can seamlessly transition between treatment presentation, scheduling, insurance verification, billing, and general administrative duties while providing exceptional patient care.

We are looking for someone who is proactive, detail-oriented, dependable, and capable of keeping the front office running smoothly in a fast-paced dental environment.

Job Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–5:00 PM

Key Responsibilities

Treatment Coordination

• Present treatment plans and explain recommended procedures, fees, and treatment timelines.
• Discuss financial arrangements, insurance estimates, and third-party financing options.
• Follow up with patients who have unscheduled treatment to improve treatment acceptance.
• Coordinate treatment appointments with doctors and clinical staff.

Front Office Operations

• Greet patients warmly and provide excellent customer service.
• Answer incoming calls, respond to emails, and manage patient inquiries.
• Schedule, confirm, reschedule, and optimize patient appointments.
• Manage the daily schedule and coordinate doctor and hygiene schedules.
• Check patients in and out and maintain an efficient patient flow.
• Manage patient records, forms, and other administrative documentation.

Dental Insurance & Billing

• Verify dental insurance eligibility and benefits.
• Submit and track insurance claims and follow up on outstanding claims.
• Review explanations of benefits (EOBs) and help resolve claim discrepancies.
• Prepare treatment estimates and explain patient financial responsibilities.
• Collect copayments, deductibles, and outstanding balances.
• Post payments, reconcile accounts, and assist with patient billing inquiries.

Administrative & Team Support

• Maintain accurate records in the dental practice management system.
• Manage patient recalls, overdue hygiene appointments, and treatment follow-ups.
• Assist with accounts receivable and daily financial reports.
• Communicate effectively with doctors, hygienists, dental assistants, and management.
• Help maintain office organization, confidentiality, and compliance with applicable regulations.
• Provide front office coverage and assist with additional duties as needed.

Qualifications

• Minimum 2 years of dental office experience is required.
• Ability to independently handle all major front office functions.
• Strong knowledge of dental insurance, billing, claims, and treatment coordination.
• Experience with Dentrix preferred.
• Excellent communication, customer service, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Comfortable discussing treatment plans, financial arrangements, and outstanding balances.
• Ability to multitask, prioritize responsibilities, and work efficiently in a busy environment.
• Professional, reliable, adaptable, and able to work well with the entire dental team.

Compensation & Benefits

We offer a competitive compensation and benefits package based on experience, qualifications, and skills. Details will be discussed during the interview process.

Please submit your resume along with a cover letter explaining why you are a good fit for this position and how your dental office experience, skills, and qualifications meet our needs.

Pay: $22.00 - $35.00 per hour

Experience:

• Dental office: 2 years (Preferred)

Work Location: In person