Dental Office Receptionist

Location: West Orange, NJ

Position Type: Full-Time

Compensation: Competitive salary + benefits

Job Summary

We are seeking an energetic, patient-focused Front Desk Receptionist & Clinical Coordinator with prior experience as a Dental Assistant to join our state-of-the-art dental implant practice.

Because we specialize in advanced surgical procedures—including single implants, bone grafting, and full-arch restorations (All-on-X)—our front desk team needs more than just administrative expertise. We need someone who understands clinical workflows, anatomy, and surgical terminology to effectively communicate with patients, triage clinical calls, streamline scheduling, and present treatment options with confidence.

Key ResponsibilitiesPatient Relations & Front Desk Operations

• Warmly greet patients upon arrival, manage the check-in/check-out process, and maintain an organized, welcoming reception area.
• Answer incoming calls, address patient inquiries, and schedule consultations, surgical procedures, and follow-up visits.
• Triage urgent patient calls and post-operative concerns, using clinical background to escalate appropriately to surgical staff or doctors.
• Collect co-pays, deductibles, and outstanding balances at check-out.

Treatment Guidance & Clinical Coordination

• Educate patients on dental implant procedures, surgical recovery protocols, and post-operative care plans in clear, compassionate language.
• Coordinate with the back-office clinical team to prepare appointment schedules, verify surgeon availability, and ensure procedure times are accurately blocked.
• Assist in reviewing medical histories, surgical clearance forms, and pre-op instructions with patients prior to their appointments.
• Serve as a seamless communication bridge between the administrative team, clinical assistants, and oral surgeons/implantologists.

Insurance & Financial Administration

• Verify dental and medical insurance coverage for surgical procedures and submit pre-authorizations when necessary.
• Explain financial options, third-party financing (e.g., CareCredit, Proceed Finance), and treatment estimates to patients.
• Manage chart preparation, ensuring digital records, CBCT 3D scans, and clinical notes are organized prior to patient visits.

Requirements & Qualifications

• Clinical Background: Minimum 1–2 years of experience as a Dental Assistant (Surgical or Implant/Periodontal experience preferred).
• Front Desk / Administrative Experience: 1+ years of experience in a dental office front desk, receptionist, or treatment coordinator role preferred.
• Knowledge Base: Strong familiarity with dental terminology, tooth numbering systems, oral surgery/implant procedures, and post-op guidelines.
• Software Proficiency: Hands-on experience with dental management software (e.g., Dentrix, Open Dental, Eaglesoft) and digital imaging systems.
• Communication Skills: Exceptional verbal and written communication skills with a professional, empathetic phone demeanor.
• Financial Savvy: Understanding of PPO dental plans, pre-authorizations, and patient financing options.
• Certifications: RDA, CDA, or X-ray certification is a plus (even if primarily working at the front desk).

Key Competencies for Success

• Reliability: Worth ethic above all. Showing up for work on time everyday
• Active Listening & Empathy: Ability to reassure anxious patients undergoing major surgical/implant care.
• Multitasking: Skillfully manage high phone volume, walk-in patients, and schedule adjustments simultaneously.
• Attention to Detail: Precision in scheduling complex multi-stage procedures (consultations, scans, surgery, impressions, final delivery).

Pay: $20.00 - $25.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off

Work Location: In person