Dental Office Patient Care Coordinator

Our Manhattan practice is seeking an experienced Dental Front Desk Coordinator to take ownership of daily front office operations.

This role wears several hats: reception, patient communication, scheduling, insurance verification, and treatment presentation. You’ll work closely with the dentist, office manager, and billing support team to keep patients informed, appointments organized, and follow-up tasks moving.

Responsibilities

- Welcome patients, manage check-in and check-out, and schedule their next visits.

- Manage office phone calls, texts, emails, voicemails, and appointment requests, ensuring timely responses and follow-through.

- Maintain a productive schedule by maitaining appointments, addressing missing information, filling openings, and contacting patients with pending treatment or overdue preventive care.

- Coordinate new patient inquiries, welcome calls, digital forms, and bookings through Zocdoc and Flex.

- Verify insurance eligibility and benefits, including same-day and last-minute appointments, and document coverage accurately.

- Present dentist-recommended treatment plans, explain estimated patient costs and payment options, and review financial agreements.

- Collect patient payments and coordinate insurance or account questions with the billing team.

- Use Open Dental, Flex, and Mango Voice to manage daily workflows and patient communication.

- Prepare daily huddle information, maintain treatment and lab case trackers, and update practice performance reports.

- Complete daily closing tasks and help keep reception and consultation areas clean and organized.

- An emotional support dog is regularly present in the office, so candidates should be comfortable working around a dog.

Qualifications

- At least two years of dental front office experience.

- Working knowledge of dental insurance verification, treatment presentation, scheduling, and patient payments.

- Strong phone skills and clear, professional written communication.

- Ability to prioritize, handle interruptions, and follow tasks through to completion.

- Comfort using multiple technology platforms; Open Dental, Flex, and Mango Voice experience preferred.

- A dependable, kind, and respectful approach to patients and teammates.

- Availability for the full schedule below.

Schedule

- Tuesday: 1–9 p.m.

- Wednesday: 1–9 p.m.

- Thursday: 11 a.m.–8 p.m.

- Friday: 9 a.m.–5 p.m.

- Saturday: 9 a.m.–3 p.m.

Benefits

Paid time off, vacation, sick leave, and paid holidays according to practice policy. Bonus opportunities and dental benefits subject to practice terms.

Apply with your résumé and earliest available start date.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Professional development assistance

Application Question(s):

• Can you work all the days and hours listed?

Experience:

• Dental office: 2 years (Required)

Work Location: In person