Dental Office Manager/Treatment Coordinator

Competitive Compensation | Performance-Based Bonus | Career Growth Opportunity

Medford Periodontics, an established, high-end, and growing specialty periodontal and dental implant practice, is seeking a full-time experienced, highly organized, and motivated Dental Office Manager / Insurance & Treatment Coordinator to join our team.

Regular working hours are Mon-Thurs 8:00 AM to 5:00 PM.

We are located in a modern, state-of-the-art facility in Medford, MA, offering a convenient location with ample parking. As a high-growth practice with plans for future expansion, we offer an exciting opportunity for an experienced dental professional to take ownership of administrative operations, work closely with the practice owner, and play a key role in our continued success.

Key Responsibilities

Dental Insurance & Billing

• Independently manage all aspects of dental insurance, including verification, pre-authorizations, claims, appeals, payment posting, and accounts receivable.
• Apply deep knowledge of dental insurance plans, reimbursement policies, and billing procedures to maximize accuracy and efficiency.
• Resolve complex insurance issues and communicate effectively with patients and insurance carriers.

Treatment Coordination & Patient Relations

• Present treatment plans, insurance estimates, and financial arrangements clearly and confidently.
• Coordinate scheduling and follow up on outstanding treatment plans to improve case acceptance.
• Deliver exceptional patient service, particularly when discussing complex periodontal and implant procedures.

Office Management & Operations

• Oversee daily administrative operations, scheduling, patient flow, and office efficiency.
• Work closely with the practice owner to improve workflows, establish procedures, and support business growth.
• Lead initiatives to modernize office operations, including our goal of transitioning to a fully paperless, technology-driven practice.
• Coordinate administrative staff, vendors, and office resources to ensure smooth operations.

Referral Relationships & Practice Growth

• Maintain strong relationships with referring dental offices and ensure timely referral communications.
• Support patient retention, referral development, and practice growth initiatives.

Qualifications

• Minimum 3–5 years of dental administrative experience, preferably in a leadership or office management role.
• Deep knowledge of dental insurance is essential, including claims processing, reimbursement, coordination of benefits, and accounts receivable management.
• Strongly preferred: Proficiency in Eaglesoft, Microsoft 365, and Google Workspace (Google Suite).
• Experience in periodontics and implant dentistry is a plus
• Proven experience with treatment coordination and patient financial discussions.
• Excellent communication, organizational, and problem-solving skills.
• Self-motivated, detail-oriented, and capable of working independently with a strong sense of ownership and accountability.

Compensation & Benefits

• Competitive hourly compensation based on experience.
• Performance-based bonus opportunities.
• Long-term career advancement and leadership potential as the practice expands.
• Modern, state-of-the-art working environment.
• Additional benefits discussed during the interview process.

Why Join Medford Periodontics?

This is more than a traditional administrative position. You will work directly with the practice owner, contribute to important operational decisions, and help shape the future of a growing specialty practice.

We are looking for someone who is tech-savvy, proactive, dependable, and passionate about improving systems and patient experiences.

To Apply: Please submit your resume, relevant dental experience, and compensation expectations.

References Required: Candidates must provide at least two professional references from dentists they have worked with, preferably current or former employers or supervising dentists. References may be submitted as letters of recommendation or as professional contact information (name, practice, relationship, phone number, and email). References will be contacted during the final stages of the hiring process.

Pay: $35.00 - $45.00 per hour

Expected hours: 32.0 – 36.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person