Dental Office Manager

Trident Smiles Dental, a multi-specialty dental practice in Sunnyvale, is seeking an experienced Dental Office Manager to lead daily operations, manage staff, and drive practice performance.

We are looking for a highly organized, technologically savvy, results-driven leader who takes ownership, solves problems proactively, and thrives in a fast-paced environment.

Key Responsibilities

• Office Operations: Oversee daily workflows, provider schedules, patient flow, vendors, laboratories, and office systems.
• Team Leadership: Manage staffing, performance evaluations, training, attendance, time-off requests, and team accountability.
• Production & Collections: Achieve monthly goals through efficient scheduling, performance monitoring, and financial oversight.
• Patient Experience: Ensure exceptional customer service, effective treatment presentations, and patient financing coordination.
• Insurance & Billing: Navigate PPO insurance plans, maximize benefit utilization, and coordinate with insurance and billing teams.
• Practice Growth: Identify opportunities to improve efficiency, treatment acceptance, patient retention, and profitability.

Qualifications

• Proven dental office management or leadership experience.
• Strong people management, communication, and problem-solving skills.
• Excellent treatment presentation and patient financing knowledge.
• Experience with PPO insurance, scheduling, and collections.
• Proficiency in Dentrix or similar dental practice management software.
• Highly organized, detail-oriented, and technologically savvy.
• Self-motivated with strong ownership, accountability, and follow-through.
• Experience managing a large, multi-provider or multi-specialty practice preferred.
• Previous dental assistant experience is a plus.

Ideal Candidate

A hands-on leader who can independently manage a busy dental practice, motivate a large team, achieve measurable results, and maintain an exceptional patient experience.

Join our growing team and take a leadership role in one of Sunnyvale's advanced multi-specialty dental practices.

Job Type: Full-time

Pay: $50.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is the largest dental practice you have managed in terms of providers, operatories, and employees?
• Describe a specific example of how you improved a dental practice's production, collections, or scheduling efficiency. What were the measurable results?
• How do you hold employees accountable when they repeatedly fail to meet performance expectations?

Work Location: In person