Dental Office Manager

Dental Office Manager

Location: South Hills, Pittsburgh, PA
Job Type: Full-time
Pay: $27–$32 per hour, based on dental experience and qualifications
Schedule: 4–5 days per week; availability to work 5 days per week is preferred

About the Position

TD Family Dentistry is a privately owned general dental practice seeking an experienced, organized, and dependable Dental Office Manager to oversee daily office operations and help provide an excellent experience for our patients.

We are looking for someone who understands the day-to-day operations of a dental practice and is comfortable managing scheduling, dental insurance, billing, patient accounts, and front-office responsibilities. The ideal candidate communicates well with patients and team members, takes initiative, pays close attention to detail, and can help keep the practice running efficiently.

Responsibilities

• Oversee daily front-office operations and help maintain an efficient patient schedule
• Manage patient scheduling, appointment confirmations, and patient flow
• Verify dental insurance eligibility and benefits
• Submit dental insurance claims, pre-authorizations, and necessary documentation
• Follow up on outstanding, denied, or unpaid insurance claims
• Accurately post insurance and patient payments
• Review patient accounts and outstanding balances
• Prepare patient statements and follow up on outstanding accounts and collections
• Assist patients with questions regarding insurance benefits, treatment costs, and account balances
• Assist with treatment coordination and financial discussions as needed
• Coordinate with the dentist, hygienist, dental assistants, and front-office staff to keep daily operations running smoothly
• Help maintain accurate patient, insurance, and administrative records
• Maintain appropriate HIPAA compliance and confidentiality of patient information
• Assist with staff scheduling, onboarding, and general office administration as needed
• Monitor office and administrative supplies
• Handle patient questions and concerns professionally and courteously
• Help identify opportunities to improve office efficiency, workflow, and patient experience

Qualifications

• Previous dental office experience required
• Dental office management, insurance coordination, treatment coordination, or senior front-office experience preferred
• Strong knowledge of dental insurance, claims, billing, collections, and payment posting
• Familiarity with dental terminology and common dental procedures
• Experience with Open Dental preferred; experience with other dental practice management software is also welcome
• Strong communication, organizational, and problem-solving skills
• Comfortable communicating with patients regarding insurance benefits, treatment costs, and account balances
• Ability to prioritize tasks, multitask, and stay organized in a busy dental office
• Ability to work independently while communicating effectively with the dentist and team
• Dependable, professional, detail-oriented, and team-focused

Benefits

• Paid time off, including vacation and sick leave
• Dental benefits
• Retirement benefits
• Stable full-time position in a privately owned dental practice

About Our Practice

TD Family Dentistry is a privately owned family dental practice serving the South Hills community. We are committed to providing high-quality, personalized dental care in a friendly and professional environment.

We value teamwork, respectful communication, reliability, and long-term relationships with our patients. We are looking for an Office Manager who wants to become an important part of our team and help our practice continue to grow.

Please apply through Indeed with your resume.

Pay: $27.00 - $32.00 per hour

Expected hours: 30.0 – 35.0 per week

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Work Location: In person