Dental Office Manager

Now Hiring: Dental & Orthodontic Office Managers

Multiple Management Opportunities | Multiple Office Locations | Full-Time

Bilingual English/Spanish Preferred

Join Our Growing Dental Organization!

We are seeking experienced, motivated, and people-focused Dental and Orthodontic Office Managers to join our growing organization. We are actively hiring for multiple management positions across different office locations, offering opportunities for individuals who are passionate about leadership, team development, patient experience, and operational excellence.

We are looking for strong leaders who understand the unique demands of dental and orthodontic practices and can balance the day-to-day responsibilities of running a successful office while supporting the needs of patients, doctors, and team members.

Our ideal candidates are organized, proactive, accountable, and confident in their ability to lead a team, improve office workflows, and create a positive, professional, and welcoming environment. We value individuals who take ownership of their responsibilities, identify opportunities for improvement, and work collaboratively with doctors and leadership to support the long-term success of each practice.

We are hiring for multiple locations and management openings. Placement will be based on experience, qualifications, business needs, and location availability.

Position Overview

The Dental / Orthodontic Office Manager is responsible for overseeing the daily operations, team performance, patient experience, and business objectives of their assigned office. This individual will serve as a key leader within the practice, helping ensure that office operations run efficiently, team members are supported, and patients receive exceptional service throughout their care.

The Office Manager will work closely with doctors, department leads, and organizational leadership to maintain consistent standards, develop staff, monitor performance, and implement operational initiatives.

Key ResponsibilitiesOffice Operations & Practice Management

• Oversee the daily operations of the assigned dental or orthodontic office, ensuring the practice runs efficiently and professionally.
• Maintain effective scheduling systems, patient flow, appointment utilization, and daily operational readiness.
• Monitor staffing levels, coverage, attendance, and schedule adjustments to support office needs.
• Identify operational inefficiencies and implement solutions that improve productivity, organization, and the patient experience.
• Maintain office organization, equipment readiness, supplies, and inventory management.
• Ensure office opening, closing, daily checklists, and administrative procedures are completed consistently.
• Support coordination between general dentistry, pediatric dentistry, orthodontics, and specialty departments, as applicable.
• Promote consistency in office procedures, communication standards, and organizational expectations.

Team Leadership & Employee Development

• Lead, mentor, coach, and support front office and clinical team members.
• Establish clear expectations, responsibilities, and accountability standards.
• Foster a positive, collaborative, respectful, and team-oriented work environment.
• Assist with recruiting, interviewing, hiring, onboarding, and training new employees.
• Conduct regular team meetings, individual check-ins, and performance discussions.
• Identify training needs and opportunities for cross-training and employee advancement.
• Address employee concerns, workplace challenges, and performance issues professionally and consistently.
• Recognize strong performance and encourage continued team growth.
• Promote teamwork, professionalism, dependability, and a culture of continuous improvement.

Patient Experience & Customer Service

• Ensure patients and families receive exceptional service from their first interaction through the completion of treatment.
• Maintain a welcoming, organized, and patient-centered office environment.
• Support the team in managing patient concerns, complaints, scheduling conflicts, and service recovery.
• Help ensure patient questions are addressed promptly, professionally, and accurately.
• Monitor patient communication, appointment confirmations, follow-up processes, and retention efforts.
• Support patient education and financial coordination in accordance with office policies and clinical direction.
• Help establish trust and positive relationships with patients, parents, referring offices, and the community.
• Support communication efforts that improve patient satisfaction and treatment follow-through.

Financial Performance & Business Development

• Monitor office performance and key performance indicators, including:
• Production and collections
• New patient volume
• Treatment acceptance and starts, where applicable
• Appointment utilization and scheduling efficiency
• Accounts receivable and outstanding balances
• Cancellation, rescheduling, and no-show trends
• Review daily, weekly, and monthly reports to identify trends and opportunities for improvement.
• Partner with doctors and leadership to establish goals and develop action plans.
• Support financial arrangements, insurance verification workflows, billing coordination, and account follow-up.
• Assist with improving case acceptance, patient retention, and appointment conversion through effective team processes.
• Identify opportunities to strengthen office performance while maintaining ethical, patient-focused practices.
• Support marketing initiatives, community outreach, and referral relationship development, as applicable.
• Communicate office performance, staffing needs, challenges, and opportunities to leadership.

Compliance, Documentation & Quality Standards

• Help maintain compliance with applicable federal and California regulations, privacy requirements, and company policies.
• Support accurate patient documentation, record management, and administrative processes.
• Maintain appropriate handling of confidential patient and employee information.
• Ensure required forms, acknowledgments, and office procedures are completed and maintained appropriately.
• Support infection prevention, workplace safety, and office readiness standards in coordination with the appropriate clinical personnel.
• Escalate clinical concerns, safety issues, compliance questions, and significant patient matters to the appropriate doctor or leadership representative.
• Promote consistent implementation of organizational policies, training standards, and operating procedures.

Communication & Organizational Collaboration

• Serve as a primary point of communication between the assigned office, doctors, and organizational leadership.
• Collaborate with other office managers to share best practices, support cross-location initiatives, and improve consistency.
• Assist with implementing new systems, software, processes, and organizational initiatives.
• Communicate staffing needs, office challenges, patient trends, and operational updates proactively.
• Participate in management meetings, trainings, and leadership development initiatives.
• Maintain professionalism and flexibility when supporting changing operational needs across locations, as applicable.

Qualifications & Experience

• Previous experience in dental office management, orthodontic management, dental administration, or a related leadership role preferred.
• Experience supervising, coaching, or leading a team.
• Strong understanding of dental or orthodontic office operations and patient scheduling workflows.
• Familiarity with dental insurance processes, financial coordination, billing, and collections.
• Ability to understand office reports, evaluate performance metrics, and develop improvement plans.
• Excellent verbal and written communication skills.
• Strong organizational skills, attention to detail, and follow-through.
• Demonstrated problem-solving skills and the ability to make sound operational decisions.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor with a commitment to confidentiality, accountability, and patient satisfaction.
• Experience with dental practice management software, scheduling platforms, and office reporting systems is a plus.
• Bilingual English/Spanish strongly preferred, particularly for offices serving Spanish-speaking patients and families.
• Willingness to support training, collaboration, or occasional travel between locations may be beneficial, depending on assigned role.

What Makes a Successful Office Manager?

The right candidate is someone who:

• Leads by example and sets a positive standard for the team.
• Takes initiative rather than waiting for problems to arise.
• Balances patient care, employee support, and business performance.
• Holds themselves and their team accountable in a fair and professional manner.
• Communicates clearly, respectfully, and consistently.
• Is comfortable working with goals, reports, and performance expectations.
• Understands the importance of building a strong team culture.
• Can adapt to change while maintaining organization and consistency.
• Approaches challenges with solutions, professionalism, and sound judgment.

What We Offer

• Multiple management opportunities across our dental and orthodontic offices.
• The opportunity to make a meaningful impact on office culture, patient experience, and practice performance.
• A collaborative leadership environment with opportunities to learn from other managers and doctors.
• Professional development and opportunities for career advancement.
• Competitive compensation based on qualifications and experience.
• Benefits and eligibility details provided during the interview process.
• The opportunity to contribute to a growing organization with a focus on operational excellence and team development.

Position Details

Position: Dental / Orthodontic Office Manager
Employment Type: Full-Time
Locations: Multiple office locations 7695 Cardinal Ct San Diego, CA 92123; 17085 Camino San Bernardo San Diego, CA 92123
Schedule: Based on assigned office needs; schedule details will be discussed during the interview process Monday- Thursday 8am-5pm, Friday 7am-4pm and 1 Saturday a Month 8-2pm
Language Preference: Bilingual English/Spanish preferred
Compensation: Competitive; based on experience and qualifications

Equal Opportunity Employer
We are committed to providing equal employment opportunities to qualified applicants and employees in accordance with applicable law.

Pay: $32.00 - $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance

Work Location: In person