Dental Office Manager

Welcome to Riverstone Dental Care! We are excited to announce a job opening for our Hayden location.

We are looking for an office manager with customer service and management experience. Dental experience is a plus but not required. We are willing to train someone with the right personality who exemplifies our Core Values.

We have recently been recognized by the Spokane Journal of Business as one of the Inland Northwest Best Places to Work. We were also voted the best dental practice in North Idaho by the readers poll in the Inlander magazine.

To learn more about us, please watch this short video before reading the job description below. Thank you for your interest!

https://www.youtube.com/watch?v=5ylk1zPYlWQ

Job Summary:
The Office Manager works closely with the Director of Operations and office staff to assure that all the business aspects of the practice is functioning in an orderly and proficient manner. The office manager communicates the practice philosophy through systems, problem solving and communication. As the main conduit of information between doctor and staff, the office manager strives to bring out the best in the entire staff.

Essential Duties:

• Supervises support staff to ensure maximum production and service. Conducts performance evaluations. Issues appropriate disciplinary actions and discharges staff as needed.
• Directs support staff recruiting efforts through application screening, interviewing, and hiring procedures.
• Coordinates continuing education events.
• Trains support staff in their respective positions.
• Prepares work schedules for staff to assure optimal production and service.
• Conducts new hire orientation.
• Acts as a liaison between patients and staff concerning problems and complaints and attempts to resolve the matter(s).
• Educates and motivates support staff to achieve excellent customer service and patient satisfaction from services rendered by the practice staff.
• Oversees patient care by scheduling appointments, coordinating financial arrangements (including billing and insurance), maintaining patient records, and following up on delinquent accounts.
• Assures that the practice property is clean, professional and well kept and that all clinical and office equipment is kept in proper working order, and arranges for landscaping/gardening or other services as required.
• Researches costs associated with purchasing supplies and equipment to ensure the most advantageous price is obtained.

Knowledge/Skills/Abilities:

• Knowledge of English composition, grammar, spelling, and punctuation.
• Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from the doctors, co-workers, and patients.
• Ability to work cooperatively with management, staff, and patients.
• Proficient in using conflict resolution and problem-solving techniques to manage conflict, patient complaints, and other discord.
• Ability to prioritize, organize, and complete tasks in a timely and independent manner.
• Ability to accept constructive criticism.
• Ability to understand and follow written and verbal instructions, to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
• Ability to communicate and express thoughts and ideas competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.

Education / Experience:

• Minimum of 2 years of related experience and/or training

OR

• Equivalent combination of education and experience

Additional or different duties may be assigned occasionally at employer’s discretion.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Why are you the perfect person for this position? What draws your attention to Riverstone Dental Care?

Experience:

• Management: 2 years (Required)

Ability to Relocate:

• Hayden, ID 83835: Relocate before starting work (Required)

Work Location: In person