Dental Front Office Administrator/Team Lead

We are looking for an experienced, confident, and highly organized Front Office Administrator / Team Leader to take an important leadership role in our general dental practice.

This is more than a traditional front-desk position. We are looking for someone who can take ownership of the front office, lead by example, keep the team organized, and help create an exceptional experience for both our patients and our staff.

The right person will be comfortable taking initiative, making decisions, communicating expectations, solving problems, and holding themselves and others accountable in a professional and respectful way.

You will work closely with the doctor and clinical team to ensure that the front office operates efficiently, the schedule stays productive, patients are well cared for, and important administrative responsibilities are completed accurately and consistently.

Key Responsibilities/Front Office Leadership

• Take ownership of the day-to-day operation of the front office
• Help establish and maintain consistent front-office systems and procedures
• Lead by example in professionalism, communication, organization, and patient service
• Help coordinate and prioritize the responsibilities of the front-office team
• Monitor front-office workflow and identify areas that need improvement
• Help train and mentor front-office team members
• Address problems proactively rather than allowing them to continue
• Communicate effectively with the doctor and team regarding office needs and concerns
• Help create a positive, respectful, and accountable team culture
• Step in and assist wherever needed to keep the office running smoothly

Patient Experience

• Create a warm, welcoming experience for every patient
• Greet patients professionally and make them feel valued
• Answer phones promptly and professionally
• Handle patient questions, concerns, and difficult conversations with confidence and empathy
• Help resolve patient concerns before they become larger problems
• Maintain a high level of professionalism in all patient interactions

Scheduling & Practice Coordination

• Manage and optimize the daily schedule
• Identify opportunities to improve schedule utilization
• Coordinate treatment appointments and follow-up visits
• Work closely with hygienists, assistants, and the doctor to maintain efficient patient flow
• Help ensure that the office is meeting its scheduling and production goals
• Monitor unscheduled treatment and help develop systems for appropriate follow-up

Treatment & Financial Coordination

• Collect patient payments
• Monitor outstanding patient balances
• Help patients understand their insurance benefits and estimated portion
• Assist with insurance claims and follow-up
• Help ensure treatment is scheduled in a timely manner
• Monitor delinquent accounts and work on collections

Administrative Responsibilities

• Help to verify insurance eligibility and benefits
• Maintain accurate patient information
• Submit and follow up on insurance claims
• Maintain accurate patient accounts
• Maintain HIPAA compliance and patient confidentiality
• Assist with office reporting and tracking of key performance indicators

Leadership Expectations

We are looking for someone who wants to lead, not simply manage a list of assigned tasks.

The successful candidate will:

• Take ownership rather than waiting to be told what to do
• Be comfortable making decisions within their area of responsibility
• Hold themselves and others accountable in a respectful manner
• Communicate directly and professionally
• Address problems instead of avoiding them
• Help team members succeed through coaching and support
• Be willing to have difficult but necessary conversations
• Maintain confidentiality and professionalism
• Bring solutions—not just problems—to the doctor
• Understand that the front office has a significant impact on the financial health and success of the practice

What We're Looking For

Our ideal candidate will have:

• Several years of dental front-office experience preferred
• Previous leadership or supervisory experience strongly preferred
• Strong knowledge of dental scheduling and insurance
• Experience with treatment coordination and financial discussions
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Excellent attention to detail
• Confidence dealing with patients and team members
• The ability to remain calm and professional under pressure
• A strong work ethic and dependable attendance
• A positive attitude and willingness to help others
• The ability to accept constructive feedback
• A desire to continually improve both themselves and the practice

The Right Personality Matters

We are looking for someone who is warm and personable but also confident and willing to lead.

You should be able to have a difficult conversation without making it personal, receive feedback without becoming defensive, and address issues professionally rather than allowing them to build.

You should enjoy working with people and understand that a successful dental practice depends on everyone working together toward the same goals.

If you are the type of person who sees something that needs to be done and takes care of it without waiting to be asked, you may be an excellent fit for this position.

Please submit your resume and tell us about your dental experience and any previous leadership responsibilities.

Pay: $28.00 - $32.00 per hour

Expected hours: 35.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Front office dental assistant or management : 1 year (Required)

Work Location: In person